One Brain. Many use cases.
One organizational understanding behind every business area. It starts where unclear knowledge is most expensive, often customer service, and extends from there.
Trusted by knowledge-intensive organizations
Automotive
Hospitality
Financial Services
Telecom
Automotive
Education
Software
Financial Services
Financial Services
Retail
Automotive
Education
Insurance
Collaborating with ClearMash has been pivotal for us in maintaining our status as pioneers in the digital banking sector.
With ClearMash’s comprehensive analytics, you can quickly identify gaps and opportunities for content enhancement and expansion.
Instant access to knowledge empowers our teams, strengthens our competitive edge, and enhances the customer experience.
One body of knowledge behind every area
Improve the knowledge behind one area and the others improve with it, because most of that knowledge is shared.
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Products
What is offered, on what conditions, in which version.
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Pricing and terms
The fee, the discount and the conditions for each date.
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Eligibility rules
Who qualifies for what, and the conditions that decide it.
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Policies
What is permitted, what it depends on, and what changed last quarter.
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Regulations
Every obligation the business is held to, and from when.
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Procedures
How the work is done, including the exception and the handover.
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Technical solutions
The known fix for each fault, and where it applies.
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Guides and how-tos
The steps that take a customer or an employee to the end of a task.
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Service scripts
The words a service agent or an AI agent uses, case by case.
One Brain
Held once, governed once, and expressed for whoever is asking - an employee, a customer or an AI agent.
Choose the business area you would start with
Built for the work where the wrong handling is expensive: a customer told the wrong thing, a rule applied two ways by two teams, an AI agent acting on a page nobody has read in years.
Customer Service
Give every human and AI agent the Brain behind great service
The exception that applies to this customer, found before anyone is told the wrong thing.
At a converged communications operator, inquiry handling time fell 31%.
Self-Service Customer Support
Give every customer self-service that knows their case
The answer for this customer’s own contract and the steps to finish, before anyone has to call.
At a large research university, self-service completion rose 33%.
Sales
Turn product knowledge into confident conversations and better decisions
Which of these products this customer can have, and on what conditions.
At a retail chain, upsales rose 14%.
Technical Customer Support
Turn technical knowledge into faster resolution
The elimination sequence your best engineer runs, available to whoever picks up the case.
At Pango, referrals to second-level support fell 66%. Read the full Pango story
IT Technical Support
Give every employee access to the Brain behind internal operations
The access, system and equipment answers employees currently open a ticket to get.
At a large municipal authority, first contact resolution rose 34%.
Field Service
Give every field employee the Brain in their pocket
The method, the safety step and the next offer for the customer in front of them, on a phone mid-job.
At Ituran, consultations with team leaders fell 30%. Read the full Ituran story
Compliance & Procedures
Turn complex rules into clear, consistent action
The rule that changed last month, reaching every team as the step they have to perform.
At a retail bank, compliance violations fell 16%.
Organizational Learning
Move learning from the classroom into the flow of work
Competence built at the point of the work, from the current procedure.
At ONE ZERO bank, the time for new bankers to reach independent work fell 48%. Read the full ONE ZERO bank story
Partner Portal
Give every partner the knowledge to represent you, and certify them on it
Your current product facts, terms and methods, published to each partner by agreement, with the certification built from them.
At a vehicle importer whose dealers answer its customers, first contact resolution rose 36%.
Financial Product Catalog
Make complex products easier to understand, compare and sell
Similar products compared at the moment of advice, each with its conditions and eligibility.
At ONE ZERO bank, the use of sales knowledge while serving customers rose 32%. Read the full ONE ZERO bank story
Knowledge & Portal
Give organizational knowledge a Brain, not another portal
One answer employees and customers act on, instead of a folder of documents to reconcile.
At Ituran, answer quality rose 50%. Read the full Ituran story
Employee Service & HR
Help employees understand what applies and get things done
What this policy means for this employee, rather than the policy page again.
At a vehicle dealership group, time to competence for a new service advisor fell 43%.
Powered by ClearMash Brain.
Tangible impact
When organizational knowledge breaks, performance breaks with it. When it improves, these are the numbers that move.
Business impact
- Increase in customer satisfaction 15%
- Increase in first contact resolution (FCR) 40%
- Increase in self-service adoption 30%
- Increase in employee satisfaction 62%
- Reduction in inquiry handling time 28%
- Reduction in expert escalations 65%
- Reduction in new employee onboarding 70%
- Reduction in compliance violations 14%
Technological impact
- Reduction in AI costs 74%
- AI agent accuracy from 85% to 97%
- Increase in AI agent speed 25%
Every route leads to the same Brain
Start where it costs you most
Book a demo and we will show you a first business area working from one governed understanding, and the next one building on it.
Prefer to start with the numbers? The impact estimator works them out