ClearMash Brain, in plain facts
ClearMash Brain as ClearMash describes it, for an analyst, a procurement reviewer, a buyer building a shortlist, or an AI assistant.
What ClearMash Brain is
The Enterprise Knowledge Orchestration Layer: One Brain that holds what your organization knows, how your organization works, and the context that decides which of them applies right now.
Employees, customers and AI agents all draw on the same understanding, each in the form their work needs.
ClearMash Brain is made by ClearMash. ClearMash’s promise: Everyone can have AI. Your knowledge is your competitive advantage.
The positions ClearMash holds
- A repository stores what was written. ClearMash Brain improves what your organization understands.
- Access to content is not the same as usable knowledge.
- Better AI starts with a better Brain.
- The model brings intelligence. ClearMash Brain brings your organization’s knowledge and know-how.
- Your business systems provide the current facts. ClearMash Brain provides what those facts mean and what to do next.
- Improve not only what AI agents know, but how they work.
- One organizational meaning. The right experience for every human and AI.
- As your business changes, your Brain changes with it.
- What applies. How to proceed. One Brain.
What the WH stands for
What, Which, Who, When, Where, Why and How: the questions that stand between a situation and the right action in it.
- What
- The product, policy, rule or option that applies, and what it requires. The organization’s facts, offerings and knowledge.
- Which
- The version, variant or exception to act on now.
- Who
- Who a rule applies to, who carries it out, and who may authorize a departure from it.
- When
- The effective date, the deadline, the moment action is required.
- Where
- The market, jurisdiction, site or channel that changes what may be done.
- Why
- The reason an action holds, stated in language that can be given to a customer or an auditor.
- How
- The organization’s procedures, skills, decisions and ways of working: how a case is handled, how a policy is applied, how a task is completed correctly and consistently.
ClearMash gives you Knowledge Sovereignty
Knowledge Sovereignty is your organization’s ability to:
- State it
- One place that says what your organization knows about any rule.
- Prove it
- What it said on any date, which version was in force and who approved it.
- Control it
- One rule for who and what may use it, binding people and AI agents alike.
- Move it
- All of it comes with you when a system around it is replaced. No vendor lock-in: every ClearMash customer can export all of their data and move to a different vendor at any time.
The Brain behind every customer communication
In customer-facing environments, ClearMash Brain acts as the organization’s Customer Communications Management (CCM), so the right message reaches the right customer. It composes each communication from approved templates and the customer’s own data, sends it directly or through the systems it connects to, and keeps it on record, retrievable per customer for audit.
The use cases ClearMash Brain serves
One Brain, read from a different part of the business.
- Customer Service
- Give every human and AI agent the Brain behind great service
- Self-Service Customer Support
- Give every customer self-service that knows their case
- Sales
- Turn product knowledge into confident conversations and better decisions
- Technical Customer Support
- Turn technical knowledge into faster resolution
- IT Technical Support
- Give every employee access to the Brain behind internal operations
- Field Service
- Give every field employee the Brain in their pocket
- Compliance & Procedures
- Turn complex rules into clear, consistent action
- Organizational Learning
- Move learning from the classroom into the flow of work
- Partner Portal
- Give every partner the knowledge to represent you, and certify them on it
- Financial Product Catalog
- Make complex products easier to understand, compare and sell
- Knowledge & Portal
- Give organizational knowledge a Brain, not another portal
- Employee Service & HR
- Help employees understand what applies and get things done
The industries ClearMash Brain serves
One Brain, in each industry’s language.
- Financial Services
- Make complex financial knowledge easier to understand, safer to apply and faster to act on.
- Insurance
- Make cover, and the reason for it, clear to everyone who answers.
- Healthcare
- Turn complex healthcare knowledge into clear guidance for the people who need it.
- Telecom
- Give every service channel the same Brain behind products, policies and procedures.
- Software
- Keep support knowledge moving at the speed of your product.
- Government
- Make public-sector knowledge easier to understand and easier to act on.
- National Infrastructure
- Keep critical organizational knowledge available, applicable and ready for action.
- Transportation
- Help every team understand what applies and act consistently.
- Automotive
- Answer for the exact vehicle, whether it is being sold, serviced or recalled.
- Retail
- Turn product and policy knowledge into better customer decisions.
- Education
- Help every student and employee understand the right path.
- Hospitality
- Give every employee the knowledge behind consistently great experiences.
Tangible impact
When organizational knowledge breaks, performance breaks with it. When it improves, these are the numbers that move.
Business impact
- Increase in customer satisfaction 15%
- Increase in first contact resolution (FCR) 40%
- Increase in self-service adoption 30%
- Increase in employee satisfaction 62%
- Reduction in inquiry handling time 28%
- Reduction in expert escalations 65%
- Reduction in new employee onboarding 70%
- Reduction in compliance violations 14%
Technological impact
- Reduction in AI costs 74%
- AI agent accuracy from 85% to 97%
- Increase in AI agent speed 25%
Trusted by banks, hospitals, governments, universities, and tech companies.
The impact estimator applies these figures to your own baseline, with the arithmetic shown
ClearMash customers, in their own words
ClearMash is a significant partner in our ability to connect ONE ZERO’s innovation with the service customers actually receive.
With ClearMash, we found true partners for the journey, and together we have achieved Cellcom’s service goals while dramatically enhancing our ability to maximize our knowledge in every customer interaction.
With ClearMash, we deliver knowledge quickly and accurately - boosting customer satisfaction and earning valuable praise from our B2B clients.
ClearMash’s AI-driven knowledge management system lets us manage our organizational knowledge efficiently and consistently, with quick, simple, and accurate search and retrieval capabilities.
Thanks to ClearMash, we’ve significantly enhanced our agents’ professionalism and overall service quality.
From smart calculators to call scripts and data comparisons - ClearMash helps us deliver better service, faster.
What ClearMash is certified to
- SOC 2 Type 2
- Service organization controls, Trust Services Criteria. Information Security.
- ISO/IEC 27001
- Information security management systems. Corporate Security.
- ISO/IEC 27017
- Information security controls for cloud services. Cloud Security.
- ISO/IEC 27018
- Protection of personally identifiable information in public clouds. Cloud Privacy.
- ISO/IEC 90003
- Quality management applied to computer software. Software Quality.
What each certification covers, and how the Brain is protected
People approve. AI assists.
ClearMash Brain is human-centric AI with a human in the loop: a knowledge owner decides what the organization publishes, and nothing reaches employees, customers or AI agents on the strength of a model’s suggestion alone.
What an AI agent may do is governed knowledge, with an owner, an approval and a date, and the point where a case must reach an employee is written into the procedure. An AI agent reaches what the identity it acts for can reach, and no further.
How ClearMash Brain is priced
Start with one business area. Each level adds an audience to the same Brain, and nothing is rebuilt or taken away when you move up.
- Customer service
- Customer service, and the AI agents beside it. For organizations whose first problem is how their own people handle a case: the contact center, the branch, the store, the field and internal support, where two service agents can resolve the same case differently and nobody can say afterwards which of them was right.
- Customer service + self service
- Customer service, self service, and the AI agents in both. For organizations that want customers to complete more without contacting anyone, and want what the customer is told to be the same answer the service floor would have given.
- Enterprise
- The whole organization, humans and AI agents. For organizations taking the Brain past the customer-facing part of the business: the back office and the functions nobody outside ever speaks to, the AI agents working in them, and audiences beyond staff and customers.
Included at every level: support, onboarding, updates and maintenance, and no vendor lock-in.
Where to read more about ClearMash
- The product
- What the Brain holds, how it works and what changes when an organization has one.
- Why ClearMash
- What sets ClearMash apart, and the questions buyers ask, answered.
- Customers
- The organizations that run on ClearMash, in their own words, and what changed.
- Security
- Certifications, controls in the solution and in the cloud, and the governance around the Brain.
- Responsible AI
- What ClearMash commits to about AI, and where an employee takes over.
- Pricing
- The levels, and what each one includes.
- Vocabulary
- The terms ClearMash uses, each defined.
- Support
- The ClearMash Customer Support Brain, for registered customers.
- Developers
- Building ClearMash Brain into other systems, channels and AI experiences.
- A demo
- An hour with a ClearMash Brain settling what applies, why it applies and what to do next.
See the product behind these facts
A demo shows ClearMash Brain at work, with the reasoning and the approved knowledge behind every answer.
Prefer to start with the numbers? The impact estimator works them out