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The organizations that run on a Brain, and what changed

Start with the story from the operation that looks most like yours.

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The whole story, told by the customer

Who they are, why they chose ClearMash, what they deployed and what changed.

ONE ZERO bank

Financial Services
  • More than 200,000Customers
In the words of its learning and development team leader. Read the ONE ZERO bank story

Cellcom Group

Telecom
  • +5000 employees and point-of-sale partnersCompany size
  • 2.8 millionCustomers
  • 3.7 billion dollars a yearRevenue
In the words of the CIO and the head of service policy. Read the Cellcom story

Pango

Software
  • +70,000Inquiries per month
  • 2.5 millionCustomers
In the words of business development, the service center, knowledge management and the service agents on the floor. Read the Pango story

Ituran

Automotive
  • +700 employees and service providersCompany size
  • 279 million dollars a yearRevenue
  • 2 millionCustomers
In the words of its deputy CEOs, the head of training and knowledge management, and the group knowledge manager. Read the Ituran story

In their own words

ClearMash is a game changer. Call times? Cut in half. Training? Down from three weeks to three days. Agent skill score? Up from 69% to 82%. Plus, fewer escalations to tier 2 and happier customers all around!

Itamar Sivan Help Desk Manager Jerusalem Municipality

As a Knowledge Manager, empowering more users to easily contribute knowledge and track activity is essential for improving and validating content across the organization. With ClearMash’s comprehensive analytics, you can quickly identify gaps and opportunities for content enhancement and expansion. Transparency and efficiency are the cornerstones of successful AI-driven knowledge management - driving continuous improvement and delivering greater value across the organization.

Noa Alon Organizational Development Manager Samelet

At Astral Hotels, we rely on ClearMash to simplify our workflow and speed up responses to complex questions. From smart calculators to call scripts and data comparisons - ClearMash helps us deliver better service, faster.

Shiran Chariker Knowledge Management Department Astral Hotels

In a dynamic work environment like EL AL, where detailed procedures and efficient workflows are integral to daily operations, it is essential for us to integrate and centralize all the knowledge our users need in a user-friendly, flexible, and accessible way through an advanced system. Drawing on our experience with established solutions in the field, we discovered that the ClearMash experience is simply different - better tailored to our needs. The platform’s features empower us to organize and structure information in a manner that aligns perfectly with our organization’s requirements while ensuring easy user access. Today, we can confidently say that all our information is consolidated in the system, updated in real time, and effortlessly searchable. Thanks to ClearMash, we continuously enhance the quality of our service.

Adva Benita Knowledge Management, Customer Service Div. EL AL

Working with the ClearMash team was incredible. The implementation team was highly professional, attentive to our needs, and provided real added value in integrating AI-driven knowledge management into Golan Telecom’s service approach. The flexibility in accommodating changes, seamless integrations, and creative solutions made ClearMash a true partner. They deliver value that impacts everything from improving customer service to generating insights for company leadership.

Hadar Shachar Project Manager, responsible for implementing ClearMash Golan Telecom

ClearMash’s intelligent search is phenomenal - our agents now find information faster and more effectively than ever. ClearMash delivers knowledge intuitively to our service agents, empowering them to make swift, accurate decisions. As a Knowledge Manager, I enjoy unprecedented flexibility; I can modify and configure everything I need without relying on a vendor, thanks to its modern, efficient, and user-friendly interface. Most importantly, our agents embraced the system quickly and effortlessly, providing exceptional feedback.

Gali Katalan Knowledge Manager Dynamica

ClearMash provides our hospital with the flexibility and customization needed to implement AI-driven knowledge management across our organization. From departments, laboratories, clinics, to management, the platform is fully tailored to our unique needs and areas of expertise. With ClearMash, we centralize knowledge, streamline collaboration, and ensure that every team has access to the right information - in the way that works best for them.

Shula Elbaum Information Security and Projects Officer, IT Department Sheba Hospital

ClearMash’s AI-driven knowledge management system lets us manage our organizational knowledge efficiently and consistently, with quick, simple, and accurate search and retrieval capabilities. It gives every user access to the relevant info they need and supports version control through an advanced permissions module, providing managed access across various platforms - like desktops, mobile devices, and even our CRM system. ClearMash’s team is always tuned in to our needs, and together we continuously enhance the system’s capabilities to fit our company culture, user requirements, and the ever-changing landscape.

Galit Kibutzny Eckhaus Business Excellence Director Champion Motors

ClearMash’s AI-driven knowledge management system lets us access information quickly and in an organized way - enabling us to deliver effective, professional solutions to our customers. Its intuitive, user-friendly interface makes it easy to navigate, while our call center staff receive instant updates on new developments and changes. Thanks to ClearMash, we’ve significantly enhanced our agents’ professionalism and overall service quality. With the right blend of systematic management and skilled personnel, ClearMash delivers tremendous value.

Niram Yehoshua Knowledge and Workflow Manager, Service Center Bar-Ilan University

ClearMash has revolutionized the way we operate by enabling our employees to access vital information effortlessly, thereby significantly enhancing their efficiency and accountability. This transformation has not only streamlined our workflows but also fostered a culture of transparency and empowerment across the organization.

Nirit Elmalich Head of Procedures, Knowledge Management, Digital Archiving and Business Continuity, Operations and Information Division Mercantile Bank

ClearMash delivers an effortlessly intuitive and remarkably straightforward user experience, seamlessly blending advanced knowledge discovery tools, accessible Q&A features, and dynamic knowledge visualization into a platform that welcomes users of all technical skill levels. Its design prioritizes simplicity and user-friendliness, ensuring that navigating through the vast resources and functionalities feels natural, even for those who might not consider themselves tech-savvy. ClearMash stands out as a comprehensive solution for anyone looking to access, engage with, and visualize information with ease.

Gilad Laufer Head of Banking Support Systems, Cross-Organizational Processes Department FIBI banking group

What changed, in one line

  • 16% decrease in compliance violations in a retail bank with branches and one phone line for personal and small-business customers.
  • 41% decrease in requests to experts to clarify professional information in a bank built in the last few years to serve every customer through an app, a chat or a phone call.
  • 85% faster procedure approval in a banking group whose member banks keep their own products and wording, served by one shared technology and operations arm.
  • 29% decrease in inquiry handling time in a direct insurer that deals with every customer itself, so every question about a policy, a premium or a claim arrives at its own contact center.
  • 20% decrease in escalations to experts on night shifts in a tertiary academic medical center with thousands of clinical and administrative staff.
  • 54% decrease in escalations to experts in a challenger mobile operator whose lean service organization answers a large subscriber base.
  • 31% decrease in inquiry handling time in a converged communications operator carrying mobile, television and internet on one service floor.
  • 26% decrease in inquiry handling time in a consumer mobility app used to pay for parking, tolls, fuel and roadside services from one phone, with a service center answering private drivers and business accounts on the same line.
  • 34% increase in first contact resolution in a large municipal authority with several thousand employees, a public contact center and counter services that span licensing, welfare and property.
  • 25% decrease in escalations to experts in an international airline flying its own long-haul network, with cabin, ground, and reservations staff who are trained and retrained continuously.
  • 43% decrease in time to competence for a new service advisor in a vehicle import and dealership group running showrooms and service centers under several manufacturer brands at once.
  • 30% decrease in training time for a new representative in a vehicle location and recovery operator whose service and sales network answers for private drivers and for fleets, alongside roadside assistance.
  • 36% increase in first contact resolution in a vehicle importer whose customers are answered mostly by the staff of franchised dealers and service centers.
  • 14% increase in upsales in a retail chain whose store staff and contact center are asked the same product questions and are expected to give the same answer.
  • 28% increase in customer satisfaction in a distance-learning university with a large part-time student body and a tutor network spread across many study centers.
  • 33% increase in self-service completion in a large research university whose registrar meets the same questions in the same two weeks every year.
  • 22% decrease in inquiry handling time in a hotel group whose resort and city properties share one reservations and service desk.

Also running on ClearMash

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