Transforming Customer Experiences with AI & Human Expertise

Empowering People and Customer Experience

Exceptional service experiences stem from accurate, real-time knowledge delivered seamlessly to employees and customers. By harnessing knowledge across every interaction and channel, you can drive customer satisfaction and boost employee efficiency. Our service enhancement and customer experience platform empowers both employees and customers by providing the relevant information they need—precisely when they need it. With actionable real-time insights, you can maximize success in every interaction—anytime, anywhere, and across any channel.

Empower experience through...

ClearMash Mentor AI Knowledge Hub and Guidance in Real-time for Employees

While our AI and self-service solutions handle routine inquiries and processes, customers rely on your top-tier employees to resolve complex issues quickly and effectively. With ClearMash Mentor, your employees gain instant access to the knowledge they need to deliver outstanding service—resulting in faster resolutions, enhanced compliance with policies and regulations, increased sales, and an exceptional customer experience, every time.

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ClearMash Easy Smart Self-Service for Happier Customers

Your customers want answers—fast. Our self-service platform gives them instant access to the knowledge they need, anytime. With built-in AI that learns from every interaction, they’ll get quick, accurate responses—and you’ll reduce support load.

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Empower experience through...

AI Knowledge Hub for Customer Service

AI Knowledge Hub for Sales

AI Knowledge Hub for Technical Customer Support

AI Knowledge Hub for Internal Technical Support

AI Knowledge Hub for Compliance & Procedure Management

AI Knowledge Hub for Organizational Learning Management

AI Knowledge Hub for Financial Product Catalog

AI Knowledge Hub for Organizational Knowledge Management & Portal

AI Knowledge Hub for Employee Service (HR)

Tangible Impact

15%

Increase in customer satisfaction

30%

Increase in self-service adoption

60%

Increase in employee satisfaction

26%

Reduction in inquiry handling time

66%

Reduction in expert escalations

70%

Reduction in new employee onborading

The Incredibles

Our Customers. Their Words

As a Knowledge Manager, empowering more users to easily contribute knowledge and track activity is essential for improving and validating content across the organization. With ClearMash’s comprehensive reports, you can quickly identify gaps and opportunities for content enhancement and expansion. Transparency and efficiency are the cornerstones of successful AI-driven knowledge management—driving continuous improvement and delivering greater value across the organization.

Noa Alon | Organizational Development Manager Samelet

ClearMash is a game changer. Call times? Cut in half. Training? Down from three weeks to three days. employee skill score? Up from 69% to 82%. Plus, fewer escalations to tier 2 and happier customers all around!

Itamar sivan | Help Desk Manager Jerusalem Municipality

With ClearMash, Pango delivers smarter service. Instant access to knowledge empowers our teams, strengthens our competitive edge, and enhances the customer experience.

Shmuel Simon | VP of Business Development Pango

Working with the ClearMash team was incredible. The implementation team was highly professional, attentive to our needs, and provided real added value in integrating AI-driven knowledge management into Golan Telecom’s service approach. The flexibility in accommodating changes, seamless integrations, and creative solutions made ClearMash a true partner. They deliver value that impacts everything from improving customer service to generating insights for company leadership.

Hadar Shachar | Project Manager, responsible for implementing ClearMash Golan Telecom

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