Built for organizations that run on knowledge
The Brain earns its place fastest where products are complex, customer segments are many, rules change, procedures matter, audiences differ and inconsistent handling has a cost attached.
Trusted by knowledge-intensive organizations
Automotive
Hospitality
Financial Services
Telecom
Automotive
Education
Software
Financial Services
Financial Services
Retail
Automotive
Education
Insurance
With ClearMash, we centralize knowledge, streamline collaboration, and ensure that every team has access to the right information - in the way that works best for them.
The flexibility in accommodating changes, seamless integrations, and creative solutions made ClearMash a true partner.
Thanks to ClearMash, we’ve significantly enhanced our agents’ professionalism and overall service quality.
What makes a sector knowledge-intensive
In these sectors, knowledge is mission-critical: it decides what an employee or a customer is told, what they are allowed to do, and what it costs when the answer is wrong. That is the problem the Brain is built for.
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Complex products
Offers and entitlements that are only clear with their conditions attached.
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Many segments
Different types of customer, each with its own products, terms and answers.
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Rules that change
Regulation and policy that move, and a date from which each version governs.
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Procedures that matter
A defined way the work is done, and a consequence when a step is skipped.
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Audiences that differ
A specialist, a new hire, a customer and an AI agent, asking the same thing.
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A cost attached
An inconsistent answer that reaches a customer, an auditor or a regulator.
One Brain, built for exactly that
Material that has to be current, applicable and explainable before anyone acts on it, whether that is an employee, a customer or an AI agent.
Choose the sector you work in
Financial Services
Make complex financial knowledge easier to understand, safer to apply and faster to act on.
At ONE ZERO bank, requests to experts to clarify professional information fell 41%. Read the full ONE ZERO bank story
Insurance
Make cover, and the reason for it, clear to all who answer.
At a direct insurer, inquiry handling time fell 29%.
Healthcare
Turn complex healthcare knowledge into clear guidance for the people who need it.
At an academic medical center, night-shift escalations to experts fell 20%.
Telecom
Give every service channel the same Brain behind products, policies and procedures.
At a challenger mobile operator, escalations to experts fell 54%.
Software
Keep support knowledge moving at the speed of your product.
At Pango, inquiry handling time fell 26%. Read the full Pango story
Government
Make public-sector knowledge easier to understand and easier to act on.
At a large municipal authority, call times fell 50%.
National Infrastructure
Keep critical organizational knowledge available, applicable and ready for action.
At a national infrastructure organization, handling time fell 26%.
Transportation
Help every team understand what applies and act consistently.
At an international airline, escalations to experts fell 25%.
Automotive
Answer for the exact vehicle, whether it is being sold, serviced or recalled.
At Ituran, training time for new representatives fell 30%. Read the full Ituran story
Retail
Turn product and policy knowledge into better customer decisions.
At a retail chain, upsales rose 14%.
Education
Help every student and employee understand the right path.
At a distance-learning university, customer satisfaction rose 28%.
Hospitality
Give every employee the knowledge behind consistently great experiences.
At a hotel group, inquiry handling time fell 22%.
Tangible impact
When organizational knowledge breaks, performance breaks with it. When it improves, these are the numbers that move.
Business impact
- Increase in customer satisfaction 15%
- Increase in first contact resolution (FCR) 40%
- Increase in self-service adoption 30%
- Increase in employee satisfaction 62%
- Reduction in inquiry handling time 28%
- Reduction in expert escalations 65%
- Reduction in new employee onboarding 70%
- Reduction in compliance violations 14%
Technological impact
- Reduction in AI costs 74%
- AI agent accuracy from 85% to 97%
- Increase in AI agent speed 25%
The conditions decide the fit
The Brain has proved itself in these sectors, and the same conditions turn up well beyond them.
See the Brain run one operation
Book a demo and we will show you a queue, a branch network or a regulated process working from one governed understanding.
Prefer to start with the numbers? The impact estimator works them out