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One Brain. Priced by who it serves.

It starts with the people who answer your customers and the AI agents beside them, then adds your customers, then the rest of the organization.

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Trusted by knowledge-intensive organizations

Levels of one Brain, not separate products

Start with one business area. Each level adds an audience to the same Brain, and nothing is rebuilt or taken away when you move up.

Customer service

Customer service, and the AI agents beside it

For organizations whose first problem is how their own people handle a case: the contact center, the branch, the store, the field and internal support, where two service agents can resolve the same case differently and nobody can say afterwards which of them was right.

Everyone answering a customer works from one governed position: what applies to this case, why it applies, and what to do next. The AI agents working beside them answer from the same one.

What is included:

  • The people who answer customers, served where the work happens: contact center, branch, store, field and internal support.
  • AI agents working in those same business areas, answering from the knowledge and know-how the people beside them follow.
  • The WH model behind the answer: what applies to this case, why it applies, and how to proceed.
  • Know-how managed alongside knowledge: how a case is handled, how a policy is applied, how a task is completed.
  • Knowledge improved before it is published: what is current, what conflicts, what is missing, what cannot be acted on as written.
  • Ownership, approval and versioning for everything published, with access decided by role, department and region.
  • The point-in-time record: what was published, by whom, and what applied on a given date.
  • Identity provider integration for employees and internal services.
  • Signals from real work, routed to the people who own each subject.

Certified at this level

  • SOC 2 Type 2
  • ISO/IEC 27001
  • ISO/IEC 27017
  • ISO/IEC 27018
  • ISO/IEC 90003
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Customer service + self service

Best value

Customer service, self service, and the AI agents in both

For organizations that want customers to complete more without contacting anyone, and want what the customer is told to be the same answer the service floor would have given.

One meaning, every audience: guidance in the flow of work for the people answering, plain language for the customer answering for themselves, and the same governed position behind every AI agent working for either.

Everything in Customer service, plus:

  • The Brain as your help center: personalized, grounded self service on your website and in your customer portal, with the AI assistant inside them.
  • Your own domain name on the customer-facing side, so self service sits at the web address your customers already know.
  • Products, services, policies, eligibility and conditions written to be acted on by a customer rather than read by a specialist.
  • The customer’s AI assistant bound to the same approved knowledge, and the same limits, as the service agent’s.
  • Ownership, approval and versioning extended to everything published to customers.
  • Signals from real customer use, beside the signals from the service floor, routed to the people who own each subject.
  • Several business areas working from one Brain.
  • Knowledge owners per business area, with a view of where knowledge fails in real work.
  • Onboarding and enablement for each business area brought onto the Brain.

Certified at this level

  • SOC 2 Type 2
  • ISO/IEC 27001
  • ISO/IEC 27017
  • ISO/IEC 27018
  • ISO/IEC 90003
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Enterprise

The whole organization, humans and AI agents

For organizations taking the Brain past the customer-facing part of the business: the back office and the functions nobody outside ever speaks to, the AI agents working in them, and audiences beyond staff and customers.

Every audience and every AI agent acting from the same organizational meaning, with the governance, integration and isolation an enterprise has to be able to show.

Everything in Customer service + self service, plus:

  • The back office and the functions that never face a customer: finance, operations, HR, legal, IT and procurement, on the same Brain and with the AI agents working inside them.
  • AI agents as a first-class audience across the organization: managed skills, explicit boundaries, the point at which a case must reach an employee, and every agent bound by the access limits of the identity it acts for.
  • Partners, citizens, students and other external audiences, served from one organizational meaning.
  • Several Brains rather than one: a brand, a business or a member organization each with its own, carrying its own branding, site and domain name, its content and permissions kept to itself, and all of them inside one hierarchy.
  • Single-tenancy deployment as an option: your Brain in its own isolated environment, for organizations that require isolation rather than separation.
  • Organization-wide assessment of what is current, what conflicts and what is missing.
  • The full integration surface: APIs, events and synchronization, environments and release management.
  • Developer Support, enterprise onboarding, and security review handled during the evaluation.

Certified at this level

  • SOC 2 Type 2
  • ISO/IEC 27001
  • ISO/IEC 27017
  • ISO/IEC 27018
  • ISO/IEC 90003
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Included at every level

  • Support

    The ClearMash Customer Support Brain, documentation and technical support.

  • Onboarding

    Your first business area, brought onto the Brain.

  • Updates and maintenance

    The platform maintained and updated.

  • No vendor lock-in

    Export all of your data and move to a different vendor at any time.

Every level runs on the same certified platform

ISO/IEC 27001, 27017, 27018, 90003 and SOC 2 Type 2 are properties of the platform, not features of a plan. They hold whether you start with customer self-service or with the whole enterprise.

  • SOC 2 Type 2
  • ISO/IEC 27001
  • ISO/IEC 27017
  • ISO/IEC 27018
  • ISO/IEC 90003

Customer results

At ONE ZERO bank, the time for new bankers to reach independent work fell 48%. Read the full ONE ZERO bank story

At Pango, referrals to second-level support fell 66%. Read the full Pango story

At Ituran, answer quality rose 50%. Read the full Ituran story

Tangible impact

When organizational knowledge breaks, performance breaks with it. When it improves, these are the numbers that move.

Business impact

  • Increase in customer satisfaction 15%
  • Increase in first contact resolution (FCR) 40%
  • Increase in self-service adoption 30%
  • Increase in employee satisfaction 62%
  • Reduction in inquiry handling time 28%
  • Reduction in expert escalations 65%
  • Reduction in new employee onboarding 70%
  • Reduction in compliance violations 14%

Technological impact

  • Reduction in AI costs 74%
  • AI agent accuracy from 85% 97%
  • Increase in AI agent speed 25%

The impact estimator applies them to your numbers

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Pricing questions, answered plainly

The questions sales is asked before the first call, answered here instead.

Which level should we start with?

Start where the cost of unclear knowledge is visible. If two service agents handling the same case handle it differently, start at Customer service, which is where the AI agents working beside them begin acting on the same knowledge. If your customers cannot complete anything without contacting you, and you want what they are told to be the answer the service floor would have given, move up to Customer service + self service. Start the conversation at Enterprise when the Brain has to reach past the customer-facing business into the back office, serve audiences beyond staff and customers, or run in an isolated environment of its own.

Can we move up a level later?

Yes. The levels are cumulative, so moving up adds an audience rather than replacing a product. Customers get self service from the knowledge your own people and the AI agents beside them already work from.

What happens to our existing content?

It is the starting point. A Brain never starts empty and never requires a rewrite of everything. Your existing material, from files and portals to procedures, training and AI prompts, is assessed for what is current, what conflicts, what is missing and what cannot be acted on in its present form. The scope of that assessment is the main onboarding difference between the levels.

Do we have to migrate our systems into the Brain?

No. The Brain is focused by design: customer records, transactions, orders and employee data stay in the systems built to manage them. It draws on those current facts when a situation requires them, and contributes what they mean and what should happen next. No system of record is displaced, at any level.

The same holds for your content. The Brain connects to your knowledge base, help center, procedure library and training material where they live, and suggests improvements to what it reads.

How is the platform secured, and does that differ by level?

Every level runs on the same certified platform, ISO/IEC 27001, 27017, 27018, 90003 and SOC 2 Type 2, with access controlled by role, department, region and audience, and an AI agent bound by the same limits as the employee or customer it acts for. One deployment option does follow the level: single tenancy, your Brain in its own isolated environment, is an Enterprise add-on. Certificates and the security documentation pack are available on request.

Read the Security page

Talk to sales about pricing

Tell us who the Brain has to serve, which business areas it starts with and the governance you need. We will scope it and come back with pricing to match.

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Prefer to start with the numbers? The impact estimator works them out