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We help organizations improve what they know and how they work.

At ClearMash, we believe great service starts with the right tools. We build the Enterprise WH Brain: the organizational understanding that sits behind decisions, work and the AI now doing part of both.

The knowledge and guidance people need to serve well - online, on mobile, or in person - and now the knowledge an AI agent needs to act correctly beside them. In the cloud or on premises, wherever an organization is required to run it.

Book a Demo Why customers choose to work with us

Trusted by knowledge-intensive organizations

Our mission

We build the Brain an organization can use to transform its data into one understanding of what it offers, permits and does, and keep it current.

A document that is technically correct and practically unusable has cost the organization twice: once to write and again each time somebody has to interpret it.

As humans and AI increasingly work side by side, organizations need more than documents and search. They need a living Brain that continuously improves the knowledge and know-how behind decisions and work.

What we are working toward

An organization that works in one unified way. What it offers, permits and does is written down, agreed, owned and kept current by the work that uses it, and every case follows the same process, whoever handles it and wherever it arrives.

  • On the phone
  • In the app
  • In the branch
  • With an AI agent
  • One unified process

Behind that process, every published sentence has an owner who can say who approved it and what it said last quarter. Gaps the work reveals come back as the next thing to fix. AI agents act within the limits the organization sets, with a human in the loop wherever a case needs one.

That is a durable idea rather than a fashionable one. Models will change, platforms will change, and the channels people use will change several times. The understanding of what an organization offers, permits and does should outlast all of them.

What we believe

  • Content is not knowledge

    Having it written down is the start of the work, not the end of it.

  • Know-how deserves management

    How work is done is as important as what is true, and far less often maintained.

  • One meaning, many experiences

    Employees, customers and AI should get the same understanding, expressed for each of them.

  • Improvement beats projects

    Knowledge that is corrected continuously outperforms knowledge that is overhauled occasionally.

  • The organization stays in control

    AI can assist the Brain. People decide what the organization says.

  • Proof over adjectives

    If a claim cannot be measured, it should not be made.

Our values

They decide what we build, who we hire and which arguments we are willing to have.

  • Win-Win-Win

    We create value for everyone - our customers, their customers, and ourselves.

    • Our customers
    • Their customers
    • Ourselves

  • Continuous improvement

    We relentlessly refine our products, expand our organization, and grow as professionals.

  • Building connections

    Our customers are our greatest advocates, and we earn their trust through every exceptional interaction.

  • No vendor lock-in

    What a customer builds with us is theirs, and they can take all of it with them whenever they choose. We keep customers by being worth staying with.

  • Customer obsessed

    We judge our work by what changes in a customer’s operation, and we stay close enough to the people doing that work to see it.

  • Take ownership

    We own the outcome, not just the task. We follow through, hold ourselves to a high standard, and build things we’re proud to put our name on.

We’re a team of amazing people, and we’re growing

What sets us apart? Our team - a group of passionate individuals united by shared values and a clear vision.

We specialize in organizational knowledge and guidance for service and operational processes. Everyone here works on the same product and knows it end to end, so a knowledge program has the same people on it in year three as it had in month one.

We’re proud to work alongside some of the best minds - passionate experts who bring knowledge, innovation, and dedication to everything we do. Our work environment is calm, pleasant, and inspiring. We believe in creating long-term value, so there’s no need to rush - just focus on doing excellent work.

Want to be part of it? Explore careers

  • 66%

    of our team members are under the age of 35

  • 30%

    of our team members are women

  • 16%

    at each end of the team’s qualifications: no bachelor’s degree at one end, a PhD at the other

  • 50%

    claim they exercise at least twice a week (we’ll take their word for it!)

Who the Brain is built for

ClearMash Brain is built for knowledge-intensive organizations: the institution whose products are defined by their conditions, the operator whose offers change monthly, the public body whose decisions get appealed, the group whose frontline turns over every season. What defines them is not size or sector. It is complexity, regulation, distributed teams and the cost of inconsistent handling.

Trusted by banks, hospitals, governments, universities, and tech companies.

  • Banks
  • Hospitals
  • Governments
  • Universities
  • Tech companies

See every industry the Brain is built for

Careers, security, legal

What it is like to work here; how what customers trust us with is protected; and the documents behind the relationship.

Careers

Help build the Brain behind better organizations

Culture · Open roles

Security

The Brain behind your organization must be protected

Certifications · Controls

Legal

Terms, privacy, data processing, cookies and copyright.

Terms · Privacy · Contracts

Talk to us about your organization

The most useful first conversation is about one business area where knowledge slows people or AI down.

Book a Demo Explore ClearMash Brain

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