Where the Brain plugs in
A Brain is worth something only where the work already happens. These are the kinds of system it connects to, what it reads from each one, and where it answers back.
The systems a Brain connects to
Show one group at a time
CRM and customer records
- What the Brain reads there
- The account, the entitlement and the history, so an answer can be about this customer rather than about customers in general.
- Where the Brain answers
- Into the record the employee is already looking at, without a second window.
- Salesforce
- HubSpot
- Microsoft Dynamics 365 Sales
- Pipedrive
- Zoho CRM
- Close
- Zendesk Sell
- Insightly
- Copper
- Keap
- Freshsales
Service desks and ticketing
- What the Brain reads there
- The ticket, its category, its history, and how the last one like it was closed.
- Where the Brain answers
- Beside the case, while it is open, in the tool the team already works in.
- Zendesk
- ServiceNow
- Freshdesk
- Freshworks
- Intercom
- Front
- Help Scout
- Helpshift
- Gorgias
- Gainsight
Contact center, telephony and chat
- What the Brain reads there
- The queue, the channel, and what this conversation has been about so far.
- Where the Brain answers
- Into the live conversation, in the channel the customer chose to use.
- Genesys
- Amazon Connect
- Talkdesk
- Sprinklr
- LiveChat
- Crisp Chat
Collaboration and messaging
- What the Brain reads there
- The threads where a decision got made and was never written down anywhere else.
- Where the Brain answers
- Where the question was asked, so nobody has to leave the conversation to get an answer.
- Microsoft Teams
- Slack
- Zoom
- Google Workspace
- Gmail
- Microsoft Outlook
- Google Calendar
- Calendly
- Miro
- Figma
Content, documents and files
- What the Brain reads there
- The pages, documents, sheets and files that hold what the organization has already written down.
- Where the Brain answers
- Back into the source, so a document that was wrong is corrected once rather than worked around forever.
- Microsoft SharePoint
- OneDrive
- Google Drive
- Dropbox
- Box
- Confluence
- Notion
- OneNote
- Google Docs
- Google Sheets
- Microsoft Excel
- Coda
- Quip
- iManage
- Stack Overflow for Teams
- Typeform
- Adobe Experience Manager
- WordPress
Identity, HR and people systems
- What the Brain reads there
- Who an employee is, their role, and what that role is entitled to see.
- Where the Brain answers
- As a boundary rather than as content: the answer an employee gets is the answer their role is allowed.
- Okta
- Workday
- SAP SuccessFactors
- BambooHR
- ADP Workforce Now
- Gusto
- Zoho People
- Greenhouse
- Lever
- Workable
- Vanta
Commerce, billing and finance
- What the Brain reads there
- The product, the plan, the price and the terms that are actually in force today.
- Where the Brain answers
- At the counter, in the checkout and in the billing conversation, where the number has to be right.
- Shopify
- Adobe Commerce
- WooCommerce
- Unleashed
- NetSuite
- SAP S/4HANA
- Oracle Financials Cloud
- Dynamics 365 Business Central
- Dynamics 365 Finance
- QuickBooks
- Xero
- Sage Intacct
- Sage Accounting
- Stripe
- Ramp
- DocuSign
- Adobe Acrobat Sign
- PandaDoc
- Dropbox Sign
Data, analytics and reporting
- What the Brain reads there
- The measures a team already runs on, so a change is judged against numbers they own rather than ours.
- Where the Brain answers
- Out as usage and gap signals, so the knowledge itself can be managed as something measurable.
- Snowflake
- Databricks
- BigQuery
- Amazon S3
- Looker
- Tableau
- Power BI
- Segment
- Amplitude
- Mixpanel
- Heap
- PostHog
- Google Analytics
- Google Search Console
- Smartsheet
Developer tools, work tracking and automation
- What the Brain reads there
- The change, the release note and the incident that explain why the right answer is different this week.
- Where the Brain answers
- Into the tracker and the automation, where the work that follows actually gets created.
- Jira
- Azure DevOps
- GitHub
- Linear
- Asana
- Trello
- Monday.com
- ClickUp
- Shortcut
- Productboard
- Hive
- Todoist
- Airtable
- PagerDuty
- Zapier
AI runtimes and assistants
- What the Brain reads there
- Which runtime a deployment is allowed to use, and the boundary it has to stay inside.
- Where the Brain answers
- As the context an AI agent or assistant is given before it answers, so it has less room to guess.
- Azure OpenAI
- OpenAI
- Microsoft Copilot
- Anthropic Claude
- Google Gemini
- Amazon Web Services
- Google Cloud
- Cursor
- Visual Studio Code
- Windsurf
- Kiro
Marketing, campaigns and outbound
- What the Brain reads there
- What the organization published and promised, so the answer given inside matches the message sent outside.
- Where the Brain answers
- Back to the people who write it, on the day the promise and the procedure stop agreeing.
- Marketo
- Pardot
- Oracle Eloqua
- MailChimp
- Klaviyo
- ActiveCampaign
- Emarsys
- Sailthru
- Outreach
- Salesloft
- Gong
- Apollo.io
- Google Ads
- Google Ad Manager
- Google Campaign Manager
- Facebook Ads
- TikTok Ads
- Facebook Pages
- Vimeo
Custom integration is available
The line-of-business application built for your organization, and still running years later, is often exactly where the knowledge that matters lives.
What the conversation covers
- The system, and what it is for in your organization.
- What the Brain would need to read from it, and how often that changes.
- Where an answer would have to appear so that nobody has to leave what they are doing.
- How the system authenticates employees, because the answer each one gets is the answer their role is allowed.
The platform’s own API
Everything the platform does, it does through an interface a customer can call. The ClearMash Developer Support Brain documents it, and the API Terms of Use say what a client application may and may not do with it.
Where to go from a list of systems
What is on the other side of the connection The platform itself: what it holds, how it improves what it holds, and what it gives an employee, a customer or an AI agent that asks. ClearMash Brain See the impact figures applied to your own numbers The estimator applies impact figures to a baseline you type, and prints the multiplication on every line. Impact estimator Start from the business area instead Every business area, with what goes wrong there today and what a Brain changes about it. Use Cases
See a Brain read from a system and answer inside it
A demo shows what crosses the boundary: the record the Brain reads, the answer it gives, and the tool the answer arrives in.
Prefer to start with the numbers? The impact estimator works them out