Transforming Customer Experiences with AI & Human Expertise

Empowering People and Customer Experience

Exceptional service experiences stem from accurate, real-time knowledge delivered seamlessly to employees and customers. By harnessing knowledge across every interaction and channel, you can drive customer satisfaction and boost employee efficiency. Our service enhancement and customer experience platform empowers both employees and customers by providing the relevant information they need—precisely when they need it. With actionable real-time insights, you can maximize success in every interaction—anytime, anywhere, and across any channel.

Empower experience through...

ClearMash Mentor AI-driven Knowledge Management and Guidance in Real-time for Employees

While our AI and self-service solutions handle routine inquiries and processes, customers rely on your top-tier employees to resolve complex issues quickly and effectively. With ClearMash Mentor, your employees gain instant access to the knowledge they need to deliver outstanding service—resulting in faster resolutions, enhanced compliance with policies and regulations, increased sales, and an exceptional customer experience, every time.

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ClearMash Easy Smart Self-Service for Happier Customers

Your customers want answers—fast. Our self-service platform gives them instant access to the knowledge they need, anytime. With built-in AI that learns from every interaction, they’ll get quick, accurate responses—and you’ll reduce support load.

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Empower experience through...

AI-driven Knowledge Management for Customer Service

AI-driven Knowledge Management for Sales

AI-driven Knowledge Management for Technical Customer Support

AI-driven Knowledge Management for Internal Technical Support

AI-driven Compliance & Procedure Management

AI-driven Organizational Learning Management

AI-driven Financial Product Catalog

AI-driven Organizational Knowledge Management & Portal

Tangible Impact

15%

Increase in customer satisfaction

30%

Increase in self-service adoption

60%

Increase in employee satisfaction

26%

Reduction in inquiry handling time

66%

Reduction in expert escalations

70%

Reduction in new employee onborading

The Incredibles

Our Customers. Their Words

ClearMash provides our hospital with the flexibility and customization needed to implement AI-driven knowledge management across our organization. From departments, laboratories, clinics, to management, the platform is fully tailored to our unique needs and areas of expertise. With ClearMash, we centralize knowledge, streamline collaboration, and ensure that every team has access to the right information—in the way that works best for them.

Shula Elbaum | Information Security and Projects Officer – IT Department Sheba Hospital

ClearMash delivers an effortlessly intuitive and remarkably straightforward user experience, seamlessly blending advanced knowledge discovery tools, accessible Q&A features, and dynamic knowledge visualization into a platform that welcomes users of all technical skill levels. Its design prioritizes simplicity and user-friendliness, ensuring that navigating through the vast resources and functionalities feels natural, even for those who might not consider themselves tech-savvy. ClearMash stands out as a comprehensive solution for anyone looking to access, engage with, and visualize information with ease.

Gilad Laufer | Head of Banking Support Systems, Cross-Organizational Processes Department. Mataf - First International Bank of Israel Group

Working with the ClearMash team was incredible. The implementation team was highly professional, attentive to our needs, and provided real added value in integrating AI-driven knowledge management into Golan Telecom’s service approach. The flexibility in accommodating changes, seamless integrations, and creative solutions made ClearMash a true partner. They deliver value that impacts everything from improving customer service to generating insights for company leadership.

Hadar Shachar | Project Manager, responsible for implementing ClearMash Golan Telecom

ClearMash has revolutionized the way we operate by enabling our employees to access vital information effortlessly, thereby significantly enhancing their efficiency and accountability. This transformation has not only streamlined our workflows but also fostered a culture of transparency and empowerment across the organization.

Nirit Elmalich | Head of Procedures, Knowledge Management, Digital Archiving, and Business Continuity Department, Operations and Information Division Mercantile Bank

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