Transforming Customer Experiences with AI & Human Expertise

Empowering People and Customer Experience

Exceptional service experiences stem from accurate, real-time knowledge delivered seamlessly to employees and customers. By harnessing knowledge across every interaction and channel, you can drive customer satisfaction and boost employee efficiency. Our service enhancement and customer experience platform empowers both employees and customers by providing the relevant information they need—precisely when they need it. With actionable real-time insights, you can maximize success in every interaction—anytime, anywhere, and across any channel.

Empower experience through...

ClearMash Mentor AI Knowledge Hub and Guidance in Real-time for Employees

While our AI and self-service solutions handle routine inquiries and processes, customers rely on your top-tier employees to resolve complex issues quickly and effectively. With ClearMash Mentor, your employees gain instant access to the knowledge they need to deliver outstanding service—resulting in faster resolutions, enhanced compliance with policies and regulations, increased sales, and an exceptional customer experience, every time.

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ClearMash Easy Smart Self-Service for Happier Customers

Your customers want answers—fast. Our self-service platform gives them instant access to the knowledge they need, anytime. With built-in AI that learns from every interaction, they’ll get quick, accurate responses—and you’ll reduce support load.

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Empower experience through...

AI-driven Knowledge Management for Customer Service

AI-driven Knowledge Management for Sales

AI-driven Knowledge Management for Technical Customer Support

AI-driven Knowledge Management for Internal Technical Support

AI-driven Compliance & Procedure Management

AI-driven Organizational Learning Management

AI-driven Financial Product Catalog

AI-driven Organizational Knowledge Management & Portal

AI Knowledge Hub for Employee Service (HR)

Tangible Impact

15%

Increase in customer satisfaction

30%

Increase in self-service adoption

60%

Increase in employee satisfaction

26%

Reduction in inquiry handling time

66%

Reduction in expert escalations

70%

Reduction in new employee onborading

The Incredibles

Our Customers. Their Words

As a Knowledge Manager, empowering more users to easily contribute knowledge and track activity is essential for improving and validating content across the organization. With ClearMash’s comprehensive reports, you can quickly identify gaps and opportunities for content enhancement and expansion. Transparency and efficiency are the cornerstones of successful AI-driven knowledge management—driving continuous improvement and delivering greater value across the organization.

Noa Alon | Organizational Development Manager Samelet

ClearMash provides our hospital with the flexibility and customization needed to implement AI-driven knowledge management across our organization. From departments, laboratories, clinics, to management, the platform is fully tailored to our unique needs and areas of expertise. With ClearMash, we centralize knowledge, streamline collaboration, and ensure that every team has access to the right information—in the way that works best for them.

Shula Elbaum | Information Security and Projects Officer – IT Department Sheba Hospital

Over the years, I’ve worked with several AI-driven knowledge management systems in our service center, but none match the quality of ClearMash’s platform. From the smart search that lets our employees access information quickly and effortlessly, to the flexible presentation of knowledge details—the difference is unmistakable. The number of consultation requests and centralized support tasks has dropped significantly since we introduced the system, and our employees have become far more self-sufficient. As a Knowledge Manager, I now enjoy advanced capabilities to manage our knowledge simply and effectively. This, in turn, enables fast communication with employees and provides effective feedback for continuous improvement. I’ve seen a consistent rise in both our knowledge levels and the satisfaction of our employees and customers since we implemented ClearMash.

Shani Kosta | Knowledge Manager Pango

ClearMash is a game changer. Call times? Cut in half. Training? Down from three weeks to three days. employee skill score? Up from 69% to 82%. Plus, fewer escalations to tier 2 and happier customers all around!

Itamar sivan | Help Desk Manager Jerusalem Municipality

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