AI-driven Knowledge Management for Customer Service - Empowering Human Expertise with AI

Deliver Exceptional Service—Every Time! Maximize the value of your knowledge across every interaction and channel to enhance customer satisfaction and boost agent efficiency. Empower your customers with an intelligent, engaging self-service portal, enabling them to find answers independently—leading to higher engagement and satisfaction. At the same time, equip your service agents with the tools and insights they need to deliver fast, accurate, and compliant support. Reduce handling times, ensure policy and regulatory adherence, and drive operational excellence—all while elevating the customer experience.

Empowering Employees and Customers

Our solutions empower both employees and customers, whether through a fully integrated platform or as standalone tools, offering tailored capabilities designed to meet the unique needs of each audience.

Easy ClearMash

Smart self-service for customers

Mentor ClearMash

AI-driven Knowledge Management and Guidance for Employees

ClearMash

Easy

Smart self-service for customers

Today’s customers expect fast, 24/7 support—anytime, on any device. Our AI-powered self-service platform empowers you to deliver an exceptional, intuitive support experience—no technical expertise required. Let your self-service do the work for you, providing customers with the instant, high-quality assistance they deserve.

Showcase your knowledge

Enhance the customer experience by sharing your expertise through FAQs, system guides, step-by-step solutions, and more. With a transparent, intelligent, and cutting-edge self-service platform, you’ll reduce support demand while boosting customer satisfaction. Powered by advanced AI, customers can seamlessly search, ask questions, and receive instant, high-quality answers—ensuring a frictionless, efficient support experience every time.

AI at your service

Our AI-powered technology makes knowledge management smarter and more efficient. It improves search results, connects related knowledge base items, optimizes reports, and unlocks valuable insights. By learning from your customers, agents, and content, our platform adapts to your needs—helping you find the right information faster and work more effectively.

Provide better support

Extend your support beyond call center hours with a comprehensive knowledge base. Offer customers 24/7 access to FAQs, troubleshooting guides, step-by-step tutorials, instructional videos, form submissions, and service registrations—all from any device. Empower your customers with the answers they need, when they need them, without adding more support agents.

Free up your team

Make support more efficient by centralizing knowledge on common topics like form submissions, troubleshooting, recalls, device operation, and app-based services. With self-service options, customers can quickly find answers to simple questions, reducing the workload on your team and allowing them to focus on more complex issues. This improves response times and enhances the overall customer experience.

Gain customer insights

Enable customers to share feedback directly through self-service. With advanced analytics and reporting, managers can identify knowledge gaps, track customer interests, and analyze behavior to refine content and enhance the support experience. This data-driven approach ensures continuous improvement and better alignment with customer needs.

ClearMash

Mentor

AI-driven Knowledge Management and Guidance for Employees

Over the years, I’ve worked with several AI-driven knowledge management systems in our service center, but none match the quality of ClearMash’s platform. From the smart search that lets our agents access information quickly and effortlessly, to the flexible presentation of knowledge details—the difference is unmistakable. The number of consultation requests and centralized support tasks has dropped significantly since we introduced the system, and our agents have become far more self-sufficient. As a Knowledge Manager, I now enjoy advanced capabilities to manage our knowledge simply and effectively. This, in turn, enables fast communication with agents and provides effective feedback for continuous improvement. I’ve seen a consistent rise in both our knowledge levels and the satisfaction of our agents and customers since we implemented ClearMash.

Shani Kosta | Knowledge Manager Pango

In a dynamic work environment like EL AL, where detailed procedures and efficient workflows are integral to daily operations,, it is essential for us to integrate and centralize all the knowledge our users need in a user-friendly, flexible, and accessible way through an advanced system. Drawing on our experience with established solutions in the field, we discovered that the ClearMash experience is simply different—better tailored to our needs. The platform’s features empower us to organize and structure information in a manner that aligns perfectly with our organization’s requirements while ensuring easy user access. Today, we can confidently say that all our information is consolidated in the system, updated in real time, and effortlessly searchable. Thanks to ClearMash, we continuously enhance the quality of our service.

Adva Benita | Knowledge Management Customer Service Div. EL AL

Your knowledge is your most valuable asset in customer service and workflow execution. Well-informed agents respond faster, more accurately, and with greater consistency. Our platform provides intelligent AI-driven knowledge management and decision-making tools, empowering your team to deliver exceptional service while reducing handling time and ensuring compliance with regulations and procedures.

Fast and accurate answers

Give your agents instant access to the information they need. Our AI-powered search engine understands misspellings, different terminology, and natural language, ensuring fast and accurate results. Agents can ask questions in their own words and receive precise answers, along with smart recommendations for related content—helping them provide efficient, high-quality service with confidence.

Simplify complex processes

Your customers expect skilled agents who can resolve complex issues quickly and efficiently. With guided workflows, troubleshooting tools, and call scripts, your team—whether experienced or new—can confidently deliver accurate solutions while ensuring compliance. Plus, our AI provides real-time recommendations to refine and optimize processes, improving both efficiency and service quality.

Keep your team up to date

Service center knowledge is constantly evolving. To optimize workflows and enhance customer experience, continuous measurement and improvement are essential. Our platform helps agents learn independently, anytime, with a microlearning-based structure that fits their schedules. Managers gain full visibility into each agent’s knowledge, while AI-driven insights analyze actions, test scores, search behaviors, and trends. Refine service delivery, close knowledge gaps, and transform your team into top-tier agents—all with one powerful platform.

Be proactive

With our guidance feature, agents receive relevant solutions in real-time—right when opening a ticket or working within your system. Based on actions or ticket types, you can trigger alerts, display step-by-step workflows, and enable instant knowledge searches. Our AI intelligently delivers the most relevant information, seamlessly integrating knowledge into daily operations—not just as a separate resource, but as a core part of your team’s workflow.

Effortless Implementation, Exceptional Quality

1.Planning

Our experts will evaluate your needs and partner with you to craft a tailored strategy for a smooth platform launch and implementation.

2.Data import

Our team will import your data from legacy systems, file servers, or websites—getting you up and running on the platform quickly and easily.

3.Launch

We’ll customize the solution to fit your needs, ensuring a smooth launch and delivering maximum value from day one.

4.Expansion

Ready to scale your solution organization-wide? Our experts will craft a tailored plan for a fast, smooth, and efficient rollout.

5.Refresh

Ready for a refresh? Let us design and implement changes that bring a fresh perspective and revitalized energy to your experience.

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