Transforming Customer Experiences with AI & Human Expertise

As a Knowledge Manager, empowering more users to easily contribute knowledge and track activity is essential for improving and validating content across the organization. With ClearMash’s comprehensive reports, you can quickly identify gaps and opportunities for content enhancement and expansion. Transparency and efficiency are the cornerstones of successful AI-driven knowledge management—driving continuous improvement and delivering greater value across the organization.

ClearMash delivers an effortlessly intuitive and remarkably straightforward user experience, seamlessly blending advanced knowledge discovery tools, accessible Q&A features, and dynamic knowledge visualization into a platform that welcomes users of all technical skill levels. Its design prioritizes simplicity and user-friendliness, ensuring that navigating through the vast resources and functionalities feels natural, even for those who might not consider themselves tech-savvy. ClearMash stands out as a comprehensive solution for anyone looking to access, engage with, and visualize information with ease.

Cellcom is Israel’s leading communications company, delivering a very wide range of services to our customers. Consequently, we need a platform that can manage and deliver the extensive organizational knowledge and intelligence accumulated at Cellcom—empowering us to continue deepening our competitive advantage in customer service. With ClearMash, we found true partners for the journey, and together we have achieved Cellcom’s service goals while dramatically enhancing our ability to maximize our knowledge in every customer interaction.

Over the years, I’ve worked with several AI-driven knowledge management systems in our service center, but none match the quality of ClearMash’s platform. From the smart search that lets our employees access information quickly and effortlessly, to the flexible presentation of knowledge details—the difference is unmistakable. The number of consultation requests and centralized support tasks has dropped significantly since we introduced the system, and our employees have become far more self-sufficient. As a Knowledge Manager, I now enjoy advanced capabilities to manage our knowledge simply and effectively. This, in turn, enables fast communication with employees and provides effective feedback for continuous improvement. I’ve seen a consistent rise in both our knowledge levels and the satisfaction of our employees and customers since we implemented ClearMash.