Transforming Customer Experiences with AI & Human Expertise

At Astral Hotels, we rely on ClearMash to simplify our workflow and speed up responses to complex questions. From smart calculators to call scripts and data comparisons—ClearMash helps us deliver better service, faster.

ClearMash’s AI-driven knowledge management system lets us access information quickly and in an organized way—enabling us to deliver effective, professional solutions to our customers. Its intuitive, user-friendly interface makes it easy to navigate, while our call center staff receive instant updates on new developments and changes. Thanks to ClearMash, we’ve significantly enhanced our employees’ professionalism and overall service quality. With the right blend of systematic management and skilled personnel, ClearMash delivers tremendous value.

ClearMash is a game changer. Call times? Cut in half. Training? Down from three weeks to three days. employee skill score? Up from 69% to 82%. Plus, fewer escalations to tier 2 and happier customers all around!

Cellcom is Israel’s leading communications company, delivering a very wide range of services to our customers. Consequently, we need a platform that can manage and deliver the extensive organizational knowledge and intelligence accumulated at Cellcom—empowering us to continue deepening our competitive advantage in customer service. With ClearMash, we found true partners for the journey, and together we have achieved Cellcom’s service goals while dramatically enhancing our ability to maximize our knowledge in every customer interaction.