About us

At ClearMash, we believe great service starts with the right tools. That’s why we’re committed to enhancing customer experiences and empowering employees through AI Knowledge Hub. Our platform delivers the knowledge and resources needed to provide seamless support—online, on mobile, or in person. By blending cutting-edge technology with proven methodologies, we help organizations drive smarter, more impactful interactions. Trusted by banks, hospitals, governments, universities, and tech companies, our cloud and on-premises solutions transform the way organizations deliver exceptional service.

Our values

1. Win-Win-Win - We create value for everyone—our customers, their customers, and ourselves. 2. Continuous Improvement - We relentlessly refine our products, expand our organization, and grow as professionals. 3. Building Connections - Our customers are our greatest advocates, and we earn their trust through every exceptional interaction.

We’re a team of amazing people, and we’re growing

We’re a boutique company specializing in AI Knowledge Hub and guidance for service and operational processes. What sets us apart? Our team—a group of passionate individuals united by shared values and a clear vision.

66% of our team members are under the age of 35

30% of our team members are women

16% don’t hold a bachelor’s degree, while another 16% have a PhD

50% claim they exercise at least twice a week (we’ll take their word for it!)

Why do customers choose to work with us?

ClearMash’s AI-driven knowledge management system lets us access information quickly and in an organized way—enabling us to deliver effective, professional solutions to our customers. Its intuitive, user-friendly interface makes it easy to navigate, while our call center staff receive instant updates on new developments and changes. Thanks to ClearMash, we’ve significantly enhanced our employees’ professionalism and overall service quality. With the right blend of systematic management and skilled personnel, ClearMash delivers tremendous value.

Niram Yehoshua | Knowledge and Workflow Manager at the Service Center Bar-Ilan University

ClearMash is a game changer. Call times? Cut in half. Training? Down from three weeks to three days. employee skill score? Up from 69% to 82%. Plus, fewer escalations to tier 2 and happier customers all around!

Itamar sivan | Help Desk Manager Jerusalem Municipality

As a Knowledge Manager, empowering more users to easily contribute knowledge and track activity is essential for improving and validating content across the organization. With ClearMash’s comprehensive reports, you can quickly identify gaps and opportunities for content enhancement and expansion. Transparency and efficiency are the cornerstones of successful AI-driven knowledge management—driving continuous improvement and delivering greater value across the organization.

Noa Alon | Organizational Development Manager Samelet

At Astral Hotels, we rely on ClearMash to simplify our workflow and speed up responses to complex questions. From smart calculators to call scripts and data comparisons—ClearMash helps us deliver better service, faster.

Shiran Chariker | Knowledge Management Department Astral hotels

ClearMash’s intelligent search is phenomenal—our employees now find information faster and more effectively than ever. ClearMash delivers knowledge intuitively to our service employees, empowering them to make swift, accurate decisions. As a Knowledge Manager, I enjoy unprecedented flexibility; I can modify and configure everything I need without relying on a vendor, thanks to its modern, efficient, and user-friendly interface. Most importantly, our employees embraced the system quickly and effortlessly, providing exceptional feedback.

Gali Katalan | Knowledge Manager Golan Telecom

Cellcom is Israel’s leading communications company, delivering a very wide range of services to our customers. Consequently, we need a platform that can manage and deliver the extensive organizational knowledge and intelligence accumulated at Cellcom—empowering us to continue deepening our competitive advantage in customer service. With ClearMash, we found true partners for the journey, and together we have achieved Cellcom’s service goals while dramatically enhancing our ability to maximize our knowledge in every customer interaction.

Victor malka | Chief Information Officer (CIO) Cellcom Group

Join Our Growing Team

We’re proud to work alongside some of the best minds—passionate experts who bring knowledge, innovation, and dedication to everything we do. Our work environment is calm, pleasant, and inspiring. We believe in creating long-term value, so there’s no need to rush—just focus on doing excellent work. Want to be part of it?

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