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Why ClearMash?

In a dynamic work environment like EL AL, where detailed procedures and efficient workflows are integral to daily operations,, it is essential for us to integrate and centralize all the knowledge our users need in a user-friendly, flexible, and accessible way through an advanced system. Drawing on our experience with established solutions in the field, we discovered that the ClearMash experience is simply different—better tailored to our needs. The platform’s features empower us to organize and structure information in a manner that aligns perfectly with our organization’s requirements while ensuring easy user access. Today, we can confidently say that all our information is consolidated in the system, updated in real time, and effortlessly searchable. Thanks to ClearMash, we continuously enhance the quality of our service.
Adva Benita | Knowledge Management Customer Service Div. EL AL
As a Knowledge Manager, empowering more users to easily contribute knowledge and track activity is essential for improving and validating content across the organization. With ClearMash’s comprehensive reports, you can quickly identify gaps and opportunities for content enhancement and expansion. Transparency and efficiency are the cornerstones of successful AI-driven knowledge management—driving continuous improvement and delivering greater value across the organization.
Noa Alon | Organizational Development Manager Samelet
ClearMash’s intelligent search is phenomenal—our agents now find information faster and more effectively than ever. ClearMash delivers knowledge intuitively to our service agents, empowering them to make swift, accurate decisions. As a Knowledge Manager, I enjoy unprecedented flexibility; I can modify and configure everything I need without relying on a vendor, thanks to its modern, efficient, and user-friendly interface. Most importantly, our agents embraced the system quickly and effortlessly, providing exceptional feedback.
Gali Katalan | Knowledge Manager Golan Telecom
ClearMash delivers an effortlessly intuitive and remarkably straightforward user experience, seamlessly blending advanced knowledge discovery tools, accessible Q&A features, and dynamic knowledge visualization into a platform that welcomes users of all technical skill levels. Its design prioritizes simplicity and user-friendliness, ensuring that navigating through the vast resources and functionalities feels natural, even for those who might not consider themselves tech-savvy. ClearMash stands out as a comprehensive solution for anyone looking to access, engage with, and visualize information with ease.
Gilad Laufer | Head of Banking Support Systems, Cross-Organizational Processes Department. Mataf - First International Bank of Israel Group
Cellcom is Israel’s leading communications company, delivering a very wide range of services to our customers. Consequently, we need a platform that can manage and deliver the extensive organizational knowledge and intelligence accumulated at Cellcom—empowering us to continue deepening our competitive advantage in customer service. With ClearMash, we found true partners for the journey, and together we have achieved Cellcom’s service goals while dramatically enhancing our ability to maximize our knowledge in every customer interaction.
Victor malka | Chief Information Officer (CIO) Cellcom Group
ClearMash’s AI-driven knowledge management system lets us access information quickly and in an organized way—enabling us to deliver effective, professional solutions to our customers. Its intuitive, user-friendly interface makes it easy to navigate, while our call center staff receive instant updates on new developments and changes. Thanks to ClearMash, we’ve significantly enhanced our agents’ professionalism and overall service quality. With the right blend of systematic management and skilled personnel, ClearMash delivers tremendous value.
Niram Yehoshua | Knowledge and Workflow Manager at the Service Center Bar-Ilan University

18 Reasons to Choose ClearMash

  • We don’t have self-service or AI-driven knowledge management (well, that’s an easy one...)
  • Customers don’t fully utilize our self-service platform.
  • Training new employees takes too long.
  • Excessive configuration screens complicate even the simplest changes.
  • Current reports don’t provide real insights.
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Have your own reasons? We'd love to hear them!
Share your experience with us
We don’t have self-service or AI-driven knowledge management (well, that’s an easy one...)
Customers don’t fully utilize our self-service platform.
Training new employees takes too long.
Excessive configuration screens complicate even the simplest changes.
Current reports don’t provide real insights.
Transform Your Customer Experience!
Why ClearMash?
18 Reasons to Choose ClearMash
We asked our customers why they chose ClearMash—here’s what they shared:
We asked organizations across industries why they chose ClearMash to optimize their customer and employee experience—here’s what they had to say...
Why ClearMash?
In a dynamic work environment like EL AL, where detailed procedures and efficient workflows are integral to daily operations,, it is essential for us to integrate and centralize all the knowledge our users need in a user-friendly, flexible, and accessible way through an advanced system. Drawing on our experience with established solutions in the field, we discovered that the ClearMash experience is simply different—better tailored to our needs. The platform’s features empower us to organize and structure information in a manner that aligns perfectly with our organization’s requirements while ensuring easy user access. Today, we can confidently say that all our information is consolidated in the system, updated in real time, and effortlessly searchable. Thanks to ClearMash, we continuously enhance the quality of our service.
Adva Benita | Knowledge Management Customer Service Div. EL AL
As a Knowledge Manager, empowering more users to easily contribute knowledge and track activity is essential for improving and validating content across the organization. With ClearMash’s comprehensive reports, you can quickly identify gaps and opportunities for content enhancement and expansion. Transparency and efficiency are the cornerstones of successful AI-driven knowledge management—driving continuous improvement and delivering greater value across the organization.
Noa Alon | Organizational Development Manager Samelet
ClearMash’s intelligent search is phenomenal—our agents now find information faster and more effectively than ever. ClearMash delivers knowledge intuitively to our service agents, empowering them to make swift, accurate decisions. As a Knowledge Manager, I enjoy unprecedented flexibility; I can modify and configure everything I need without relying on a vendor, thanks to its modern, efficient, and user-friendly interface. Most importantly, our agents embraced the system quickly and effortlessly, providing exceptional feedback.
Gali Katalan | Knowledge Manager Golan Telecom
ClearMash delivers an effortlessly intuitive and remarkably straightforward user experience, seamlessly blending advanced knowledge discovery tools, accessible Q&A features, and dynamic knowledge visualization into a platform that welcomes users of all technical skill levels. Its design prioritizes simplicity and user-friendliness, ensuring that navigating through the vast resources and functionalities feels natural, even for those who might not consider themselves tech-savvy. ClearMash stands out as a comprehensive solution for anyone looking to access, engage with, and visualize information with ease.
Gilad Laufer | Head of Banking Support Systems, Cross-Organizational Processes Department. Mataf - First International Bank of Israel Group
Cellcom is Israel’s leading communications company, delivering a very wide range of services to our customers. Consequently, we need a platform that can manage and deliver the extensive organizational knowledge and intelligence accumulated at Cellcom—empowering us to continue deepening our competitive advantage in customer service. With ClearMash, we found true partners for the journey, and together we have achieved Cellcom’s service goals while dramatically enhancing our ability to maximize our knowledge in every customer interaction.
Victor malka | Chief Information Officer (CIO) Cellcom Group
ClearMash’s AI-driven knowledge management system lets us access information quickly and in an organized way—enabling us to deliver effective, professional solutions to our customers. Its intuitive, user-friendly interface makes it easy to navigate, while our call center staff receive instant updates on new developments and changes. Thanks to ClearMash, we’ve significantly enhanced our agents’ professionalism and overall service quality. With the right blend of systematic management and skilled personnel, ClearMash delivers tremendous value.
Niram Yehoshua | Knowledge and Workflow Manager at the Service Center Bar-Ilan University