Telecom

In the competitive telecom industry, service quality is the key to retaining customers. Poor experiences often lead to provider switching—but with ClearMash, you can turn every interaction into a positive one. Our AI-powered tools ensure employees have instant access to critical knowledge, guiding them in real time to deliver top-tier service while maintaining full compliance with industry regulations. Empower your team with the right insights at the right moment—and keep your customers coming back.

ClearMash For Telecom Companies

ClearMash’s intelligent search is phenomenal—our agents now find information faster and more effectively than ever. ClearMash delivers knowledge intuitively to our service agents, empowering them to make swift, accurate decisions. As a Knowledge Manager, I enjoy unprecedented flexibility; I can modify and configure everything I need without relying on a vendor, thanks to its modern, efficient, and user-friendly interface. Most importantly, our agents embraced the system quickly and effortlessly, providing exceptional feedback.

Gali Katalan | Knowledge Manager Golan Telecom

Cellcom is Israel’s leading communications company, delivering a very wide range of services to our customers. Consequently, we need a platform that can manage and deliver the extensive organizational knowledge and intelligence accumulated at Cellcom—empowering us to continue deepening our competitive advantage in customer service. With ClearMash, we found true partners for the journey, and together we have achieved Cellcom’s service goals while dramatically enhancing our ability to maximize our knowledge in every customer interaction.

Victor malka | Chief Information Officer (CIO) Cellcom Group

Leading Telecom Companies use ClearMash to:

Improve customer satisfaction

Reduce service costs

Increase service availability

Reduce training & Onboarding time

Enhance agent satisfaction

Find information faster

Success in a dynamic environment depends on having the right tools—ones that make it effortless to find promotions and upgrades, visualize workflows, and access information instantly. With a high-performance search engine, your team can quickly retrieve the insights they need. Our AI-driven system goes even further, allowing agents to ask questions in natural language and receive the most relevant results. It also intelligently suggests related content, ensuring employees always have the right information at the right time.

Work Smarter, Not Harder

Our platform streamlines AI-driven knowledge management, making it easy to structure and organize information. Create custom templates—such as products, price lists, and FAQs—with flexible fields, relationships, and visualization tools. Import content seamlessly from Word, Excel, and other formats, or enter it directly while maintaining full control over permissions. With our AI-powered interactive knowledge maps, you can instantly see how knowledge items connect and understand the broader impact of any change—making knowledge more intuitive, connected, and actionable.

Enhance support with integrated training

Beyond delivering exceptional real-time service, our platform empowers you to manage product training and track your agents’ knowledge levels with ease. Stay ahead with automated alerts for updates—such as new products or availability changes—while efficiently managing training materials, video streaming, read-and-sign confirmations, and knowledge assessments. Leverage AI-generated questions to reinforce learning and ensure employees stay informed. For managers, gain a comprehensive view of knowledge status, test results, search trends, and training progress over time—helping you continuously refine and improve your team’s expertise.

Make Knowledge Accessible

Service agents need quick, relevant answers—not long, complex documents. Our platform streamlines access with intuitive visual tools that guide users through clear, tailored processes—whether it’s finding products, recommending complementary items, or completing specific tasks. By making knowledge easily accessible, we enhance usability and maximize the platform’s value. Plus, our AI provides smart recommendations to optimize process design and presentation, ensuring information is always structured for efficiency. All features are available anytime, on any device—empowering your team to deliver seamless service wherever they are.

Continuous improvement

Delivering top-tier service requires a complete understanding of your content landscape and areas for improvement. Our platform provides powerful analytics and reports, equipping managers with a full overview of missing content, underutilized knowledge, and opportunities for optimization. Easily create dynamic dashboards, run custom queries, and leverage our built-in report library. Our AI-driven models analyze reports in real time, delivering actionable insights that help you streamline operations, enhance knowledge guidance, and drive continuous improvement.

Communicate

Gather direct feedback from agents on every knowledge item and manage it efficiently with internal SLAs based on roles and topics. Enable real-time chat between agents and team leaders, reducing wait times and ensuring faster issue resolution. Facilitate seamless collaboration among content editors with targeted discussions and secure discussion groups. Go a step further by creating surveys to capture valuable insights from both employees and customers—helping you continuously refine and optimize your knowledge management strategy.

Make it your own

You’re unique—why settle for generic templates or standard interfaces? Our platform lets you customize the user experience effortlessly, ensuring it reflects your brand and meets your needs. Tailor the interface across all devices and for every audience, making it truly yours.

Effortless Implementation, Exceptional Quality

1.Planning

Our experts will evaluate your needs and partner with you to craft a tailored strategy for a smooth platform launch and implementation.

2.Data import

Our team will import your data from legacy systems, file servers, or websites—getting you up and running on the platform quickly and easily.

3.Launch

We’ll customize the solution to fit your needs, ensuring a smooth launch and delivering maximum value from day one.

4.Expansion

Ready to scale your solution organization-wide? Our experts will craft a tailored plan for a fast, smooth, and efficient rollout.

5.Refresh

Ready for a refresh? Let us design and implement changes that bring a fresh perspective and revitalized energy to your experience.

ClearMash Empowers Leading Telecom Companies with...

AI-driven Knowledge Management for Customer Service

AI-driven Knowledge Management for Sales

AI-driven Knowledge Management for Technical Customer Support

AI-driven Knowledge Management for Internal Technical Support

AI-driven Compliance & Procedure Management

AI-driven Organizational Learning Management

AI-driven Organizational Knowledge Management & Portal

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