Empower Your Technical Support Team with Smarter Knowledge Management

Deliver the support your customers expect—and deserve. Today’s users prefer to solve technical issues on their own, searching through self-service portals, knowledge bases, or vendor websites before reaching out for help. ClearMash makes it easy to manage and share your technical knowledge, keeping both your support agents and customers up-to-date with the latest product information. Our platform is built for technical support and self-service, with customizable templates for knowledge bases, troubleshooting guides, and feature documentation. Plus, with API integrations, you can connect ClearMash to your ticketing systems and other tools to streamline your entire support operation.

Empowering Employees and Customers

Our solutions empower both employees and customers, whether through a fully integrated platform or as standalone tools, offering tailored capabilities designed to meet the unique needs of each audience.

Easy ClearMash

Smart self-service for customers

Mentor ClearMash

AI-driven Knowledge Management and Guidance for Employees

ClearMash

Easy

Smart self-service for customers

Today’s customers expect fast, 24/7 support—anytime, on any device. Our AI-powered self-service platform empowers you to deliver an exceptional, intuitive support experience—no technical expertise required.

Showcase your knowledge

Enhance the customer experience by sharing your expertise through FAQs, system guides, step-by-step solutions, and more. With a transparent, intelligent, and cutting-edge self-service platform, you’ll reduce support demand while boosting customer satisfaction. Powered by advanced AI, customers can seamlessly search, ask questions, and receive instant, high-quality answers—ensuring a frictionless, efficient support experience every time.

Provide better support

Extend your support beyond call center hours with a comprehensive knowledge base. Offer customers 24/7 access to FAQs, troubleshooting guides, step-by-step tutorials, instructional videos, form submissions, and service registrations—all from any device. Empower your customers with the answers they need, when they need them, without adding more support agents.

Free up your team

Make support more efficient by centralizing knowledge on common topics like form submissions, troubleshooting, recalls, device operation, and app-based services. With self-service options, customers can quickly find answers to simple questions, reducing the workload on your team and allowing them to focus on more complex issues. This improves response times and enhances the overall customer experience.

Gain customer insights

Enable customers to share feedback directly through self-service. With advanced analytics and reporting, managers can identify knowledge gaps, track customer interests, and analyze behavior to refine content and enhance the support experience. This data-driven approach ensures continuous improvement and better alignment with customer needs.

ClearMash

Mentor

AI-driven Knowledge Management and Guidance for Employees

With ClearMash, Pango delivers smarter service. Instant access to knowledge empowers our teams, strengthens our competitive edge, and enhances the customer experience.

Shmuel Simon | VP of Business Development Pango

Your knowledge is your most valuable asset when handling customer inquiries and managing workflows. With ClearMash, your agents respond faster, deliver consistent answers, and provide higher-quality service—every time. Our intelligent AI-driven knowledge management and decision-support tools help reduce handling time, ensure compliance, and empower your team to deliver an excellent customer experience.

Fast and accurate answers

In fast-paced support centers, agents don’t have time to search endlessly for the right information. Typos, mixed terminology, or even reversed keyboards can slow them down. ClearMash’s smart search engine gets it. With advanced language processing and built-in AI, your agents quickly find exactly what they need—no matter how they ask for it

Maximize the power of your knowledge

When knowledge is presented clearly, it works harder for you. With visual tools like the knowledge map, agents can instantly find a product and see everything connected to it—Q&As, issues, system guides, troubleshooting solutions, and more. Delivering clear, consistent knowledge ensures a smoother experience for your customers.

Simplify complex processes

Your customers expect to interact with knowledgeable, efficient agents—no matter how complex the issue or how tight the timeline. With ClearMash’s guided workflows, troubleshooting solutions, and call scripts, every agent—whether new or experienced—can make the right decisions and resolve complex inquiries quickly and accurately. All while staying compliant with procedures and regulations.

Be proactive

With our guidance feature, service agents get relevant knowledge directly within their operational system—exactly when they need it. Based on their actions, you can trigger alerts, display step-by-step workflows, and enable seamless in-system knowledge searches. Our AI delivers real-time, process-specific knowledge, ensuring accuracy and efficiency. Transform administrative knowledge from a static repository into a dynamic, integrated part of the workflow, enhancing productivity and precision.

Keep your team up to date

Technical support knowledge is constantly evolving. To optimize workflows and enhance customer experience, continuous measurement and improvement are essential. Our platform helps agents learn independently, anytime, with a microlearning-based structure that fits their schedules. Managers gain full visibility into each agent’s knowledge, while AI-driven insights analyze actions, test scores, search behaviors, and trends. Refine service delivery, close knowledge gaps, and transform your team into top-tier agents—all with one powerful platform.

Effortless Implementation, Exceptional Quality

1.Planning

Our experts will evaluate your needs and partner with you to craft a tailored strategy for a smooth platform launch and implementation.

2.Data import

Our team will import your data from legacy systems, file servers, or websites—getting you up and running on the platform quickly and easily.

3.Launch

We’ll customize the solution to fit your needs, ensuring a smooth launch and delivering maximum value from day one.

4.Expansion

Ready to scale your solution organization-wide? Our experts will craft a tailored plan for a fast, smooth, and efficient rollout.

5.Refresh

Ready for a refresh? Let us design and implement changes that bring a fresh perspective and revitalized energy to your experience.

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