Software

At our core, we are a software company—and just like you, we are committed to delivering exceptional support, managing internal technical knowledge, and keeping everyone updated on product developments. We truly practice what we preach. Every tool we offer—from our marketing community website and support portal to our training hub, developer platform, template gallery, and internal knowledge base—is powered by our own solutions. This means we face the same challenges you do, and we understand your needs firsthand. Our platform is engineered for seamless technical support and robust self-service. With a powerful API for integrations (including ticket management) and specialized templates for knowledge bases, troubleshooting, and feature documentation, we empower you with the tools needed to support your customers effortlessly.

ClearMash For Software Companies

Over the years, I’ve worked with several AI-driven knowledge management systems in our service center, but none match the quality of ClearMash’s platform. From the smart search that lets our agents access information quickly and effortlessly, to the flexible presentation of knowledge details—the difference is unmistakable. The number of consultation requests and centralized support tasks has dropped significantly since we introduced the system, and our agents have become far more self-sufficient. As a Knowledge Manager, I now enjoy advanced capabilities to manage our knowledge simply and effectively. This, in turn, enables fast communication with agents and provides effective feedback for continuous improvement. I’ve seen a consistent rise in both our knowledge levels and the satisfaction of our agents and customers since we implemented ClearMash.

Shani Kosta | Knowledge Manager Pango

Leading Software Companies use ClearMash to:

Reduce support costs

Increase support availability

Reduce the number of support inquiries

Enhance Customer Service

Reduce engineer visits

Reduce training time

Improve support staff satisfaction

Increase sales

Boost customer engagement

Your customers—and ours—value the freedom to resolve issues independently. With our intuitive self-service portal and dedicated knowledge templates, you can equip them with the tools to troubleshoot anytime, anywhere. Our intuitive step-by-step workflow guides users through every stage of the process, while a robust search engine quickly surfaces the answers they need. Comprehensive product details ensure clarity on capabilities, reducing the need for direct support. Seamless integrations even allow customers to open tickets directly from the portal, receiving real-time, AI-powered solutions. Our advanced AI further enhances the experience by enabling users to search, ask questions, and access high-quality self-service support—boosting satisfaction while easing support workloads.

Be proactive

With our guidance feature, both customers and technical support staff can instantly access relevant solutions while opening tickets or working within your system. Based on actions or inquiry types, you can trigger alerts, display a step-by-step processes, and enable seamless knowledge searches—ensuring the right information is always at hand. Powered by AI, our platform delivers real-time knowledge tailored to the specific process employees are working on. Instead of being just a separate repository, knowledge becomes an integral part of the workflow—boosting efficiency, reducing resolution times, and enhancing the support experience.

Make knowledge easy to use

Ensure that employees and customers can easily access the information they need in the most convenient way. Our platform’s visual information display tools offer intuitive and alternative ways to consume knowledge, making complex processes simpler and more effective. With guided workflows, procedures are broken down into clear, step-by-step instructions tailored to each specific case—enhancing efficiency and reducing task execution time. Our AI further optimizes this process by providing real-time recommendations on how to structure and present information for maximum clarity. Accessible from any device, our platform keeps even field employees connected, ensuring seamless access to critical knowledge wherever they are.

Work Smarter, Not Harder

Easily manage technical knowledge with custom templates for modules, issues, KBs, versions, and more. Define fields, link related items, and use visualization tools to organize information effectively. Import content from Word, Excel, and other formats, or enter it directly while maintaining role-based permissions. Updates can follow an approval process and be linked to tasks based on your management policies. With our AI-powered interactive knowledge maps, see how changes impact related items—ensuring clarity and better decision-making.

Enhance support with integrated training

Our platform goes beyond technical support, enabling you to manage product training while gaining a comprehensive view of knowledge levels for both support staff and customers. Stay updated with real-time alerts for new versions, updates, and resolved issues. Manage training materials, video streaming, read-and-sign confirmations, and knowledge assessments with ease. AI-generated questions and other smart tools ensure employees and customers stay informed. Managers gain full visibility into knowledge status, test results, search trends, and training progress—helping you continuously improve learning and knowledge retention.

Continuous improvement

Improving support starts with a clear view of content status and identifying areas for improvement. Our platform delivers powerful analytics and reports, enabling managers to see the full picture, spot missing content, and uncover underutilized knowledge. Easily create dashboards, build queries, and leverage the built-in report library for deeper analysis. Our AI-powered insights interpret reports and provide actionable recommendations, helping you optimize content management and enhance support efficiency.

Communicate

Collect direct feedback from customers and support staff on any knowledge item, ensuring continuous improvement. Manage responses efficiently with internal SLAs based on roles and topics. Enable real-time chat between support staff to speed up issue resolution and reduce wait times for expert input. Facilitate focused discussions among content editors in secure groups to enhance collaboration. Go further by creating surveys to gather valuable insights directly from employees and customers—helping you refine AI-driven knowledge management and improve overall support.

Make it your own

You’re unique—why settle for generic templates or standard interfaces? Our platform lets you customize the user experience effortlessly, ensuring it reflects your brand and meets your needs. Tailor the interface across all devices and for every audience, making it truly yours.

Effortless Implementation, Exceptional Quality

1.Planning

Our experts will evaluate your needs and partner with you to craft a tailored strategy for a smooth platform launch and implementation.

2.Data import

Our team will import your data from legacy systems, file servers, or websites—getting you up and running on the platform quickly and easily.

3.Launch

We’ll customize the solution to fit your needs, ensuring a smooth launch and delivering maximum value from day one.

4.Expansion

Ready to scale your solution organization-wide? Our experts will craft a tailored plan for a fast, smooth, and efficient rollout.

5.Refresh

Ready for a refresh? Let us design and implement changes that bring a fresh perspective and revitalized energy to your experience.

ClearMash Empowers Leading Software Organizations with...

AI-driven Knowledge Management for Customer Service

AI-driven Knowledge Management for Sales

AI-driven Knowledge Management for Technical Customer Support

AI-driven Knowledge Management for Internal Technical Support

AI-driven Organizational Learning Management

AI-driven Organizational Knowledge Management & Portal

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