Education

Academic institutions handle vast and complex knowledge across diverse fields—from prospective student information and administrative details to faculty resources and research data. Our platform’s advanced data modeling and analysis capabilities, combined with community-based knowledge organization, enable seamless AI-driven knowledge management tailored to the needs of universities and colleges. Whether managing student services or research knowledge, ClearMash provides the tools to keep information structured, accessible, and up to date. With AI-powered solutions, students and staff gain quick, proactive access to relevant knowledge—enhancing student services while ensuring compliance with institutional regulations.

ClearMash For Educational Institutions

ClearMash’s AI-driven knowledge management system lets us access information quickly and in an organized way—enabling us to deliver effective, professional solutions to our customers. Its intuitive, user-friendly interface makes it easy to navigate, while our call center staff receive instant updates on new developments and changes. Thanks to ClearMash, we’ve significantly enhanced our agents’ professionalism and overall service quality. With the right blend of systematic management and skilled personnel, ClearMash delivers tremendous value.

Niram Yehoshua | Knowledge and Workflow Manager at the Service Center Bar-Ilan University

Leading Educational Institutions use ClearMash to:

Enhance student satisfaction

Reduce service costs

Increase service availability

Reduce training & Onboarding time

Improve agent satisfaction

Work Smarter, Not Harder

Our platform simplifies the management of complex knowledge, ensuring structured and efficient organization. Create dedicated templates for different types of data, featuring customizable fields, connections to related templates, and advanced visualization tools. Easily import content from Word, Excel, and other formats, or enter it directly—while maintaining role-based permissions aligned with your institution’s structure. Knowledge updates can follow an approval workflow and be linked to work tasks based on content type, research area, or process. With our AI-powered interactive knowledge maps, you can visualize relationships between items, ensuring a clear understanding of how changes impact the entire ecosystem.

Make knowledge easy to use

Students and employees don’t want to sift through lengthy documents—they need clear, actionable information at their fingertips. Our platform delivers exactly that with visual tools that present knowledge efficiently and effectively. Use step-by-step workflow processes, dynamic product comparisons, and tailored recommendations to streamline information access. With AI-driven insights, you’ll receive smart suggestions on how to structure and phrase processes for maximum clarity. Accessible anytime, from any device, our platform simplifies workflows, enhances engagement, and maximizes the value of your AI-driven knowledge management system.

Be proactive

With our guidance feature, students and academic staff receive relevant knowledge in real-time, right within their operational system—no need to search through separate repositories. Based on their actions in other systems, you can trigger alerts, display step-by-step workflows, present related information, and enable knowledge searches, ensuring they always have the right insights at the right time. Powered by AI, our platform delivers knowledge proactively, making it an integrated part of daily tasks, not just an isolated resource.

Engage your students

Empower students with seamless self-service. Our intuitive portal and AI-powered smart templates enable them to independently find answers, troubleshoot issues, and explore course details—anytime, on any device. Guided workflows provide step-by-step assistance, while seamless integrations let them submit requests and receive instant solutions. Deliver fast, high-quality self-service that enhances the student experience.

Continuous improvement

Enhancing knowledge quality starts with visibility. Our platform provides powerful analytics, intuitive dashboards, and detailed reports to uncover gaps and optimize content usage. AI-driven insights transform data into actionable improvements, ensuring your knowledge base evolves continuously to meet your organization’s needs.

Communicate

Gather direct feedback from students, academic staff and agents on every knowledge item. Manage input efficiently with role-based SLAs and topic-specific workflows. Enable seamless collaboration among content editors through targeted discussions or secure discussion groups. Gain deeper insights by creating surveys to understand the needs and perspectives of employees and students.

Enhance support with integrated training

Our platform goes beyond delivering real-time information—it empowers academic staff and agents with comprehensive training management and knowledge tracking. Stay ahead with features like update alerts for new courses or policy changes, centralized training materials, video streaming, read-and-sign acknowledgments, AI-generated quizzes, and knowledge assessments. Managers gain deep insights into team knowledge levels, test results, and training progress over time, ensuring continuous improvement and readiness.

Make it your own

You’re unique—why settle for generic templates or standard interfaces? Our platform lets you customize the user experience effortlessly, ensuring it reflects your brand and meets your needs. Tailor the interface across all devices and for every audience, making it truly yours.

Effortless Implementation, Exceptional Quality

1.Planning

Our experts will evaluate your needs and partner with you to craft a tailored strategy for a smooth platform launch and implementation.

2.Data import

Our team will import your data from legacy systems, file servers, or websites—getting you up and running on the platform quickly and easily.

3.Launch

We’ll customize the solution to fit your needs, ensuring a smooth launch and delivering maximum value from day one.

4.Expansion

Ready to scale your solution organization-wide? Our experts will craft a tailored plan for a fast, smooth, and efficient rollout.

5.Refresh

Ready for a refresh? Let us design and implement changes that bring a fresh perspective and revitalized energy to your experience.

ClearMash Empowers Leading Education Organizations with...

AI-driven Knowledge Management for Customer Service

AI-driven Knowledge Management for Sales

AI-driven Knowledge Management for Technical Customer Support

AI-driven Knowledge Management for Internal Technical Support

AI-driven Organizational Learning Management

AI-driven Organizational Knowledge Management & Portal

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