Why ClearMash?
Collaborating with ClearMash has been pivotal for us in maintaining our status as pioneers in the Israeli digital banking sector. By integrating their state-of-the-art platform into our operations, we’ve not only aligned with our ambition to lead the technological revolution in banking but also significantly enhanced our team’s ability to master the intricacies of digital finance. ClearMash’s unparalleled guidance and robust support system have been instrumental in empowering our employees to excel and innovate, ensuring we remain at the cutting edge of the fast-paced technological evolution
Amir sagron | L&D Team Leader ONE ZERO
ClearMash provides our hospital with the flexibility and customization needed to implement AI-driven knowledge management across our organization. From departments, laboratories, clinics, to management, the platform is fully tailored to our unique needs and areas of expertise. With ClearMash, we centralize knowledge, streamline collaboration, and ensure that every team has access to the right information—in the way that works best for them.
Shula Elbaum | Information Security and Projects Officer – IT Department Sheba Hospital
Cellcom is Israel’s leading communications company, delivering a very wide range of services to our customers. Consequently, we need a platform that can manage and deliver the extensive organizational knowledge and intelligence accumulated at Cellcom—empowering us to continue deepening our competitive advantage in customer service. With ClearMash, we found true partners for the journey, and together we have achieved Cellcom’s service goals while dramatically enhancing our ability to maximize our knowledge in every customer interaction.
Victor malka | Chief Information Officer (CIO) Cellcom Group
ClearMash is a game changer. Call times? Cut in half. Training? Down from three weeks to three days. Agent skill score? Up from 69% to 82%. Plus, fewer escalations to tier 2 and happier customers all around!
Itamar sivan | Help Desk Manager Jerusalem Municipality
At Astral Hotels, we rely on ClearMash to simplify our workflow and speed up responses to complex questions. From smart calculators to call scripts and data comparisons—ClearMash helps us deliver better service, faster.
Shiran Chariker | Knowledge Management Department Astral hotels
Over the years, I’ve worked with several AI-driven knowledge management systems in our service center, but none match the quality of ClearMash’s platform. From the smart search that lets our agents access information quickly and effortlessly, to the flexible presentation of knowledge details—the difference is unmistakable. The number of consultation requests and centralized support tasks has dropped significantly since we introduced the system, and our agents have become far more self-sufficient. As a Knowledge Manager, I now enjoy advanced capabilities to manage our knowledge simply and effectively. This, in turn, enables fast communication with agents and provides effective feedback for continuous improvement. I’ve seen a consistent rise in both our knowledge levels and the satisfaction of our agents and customers since we implemented ClearMash.
Shani Kosta | Knowledge Manager Pango
18 Reasons to Choose ClearMash
- We don’t have self-service or AI-driven knowledge management (well, that’s an easy one...)
- Customers don’t fully utilize our self-service platform.
- Training new employees takes too long.
- Excessive configuration screens complicate even the simplest changes.
- Current reports don’t provide real insights.