Why ClearMash?
In a dynamic work environment like EL AL, where detailed procedures and efficient workflows are integral to daily operations, it is essential for us to integrate and centralize all the knowledge our users need in a user-friendly, flexible, and accessible way through an advanced system. Drawing on our experience with established solutions in the field, we discovered that the ClearMash experience is simply different—better tailored to our needs. The platform’s features empower us to organize and structure information in a manner that aligns perfectly with our organization’s requirements while ensuring easy user access. Today, we can confidently say that all our information is consolidated in the system, updated in real time, and effortlessly searchable. Thanks to ClearMash, we continuously enhance the quality of our service.
Adva Benita | Knowledge Management Customer Service Div. EL AL
At Astral Hotels, we rely on ClearMash to simplify our workflow and speed up responses to complex questions. From smart calculators to call scripts and data comparisons—ClearMash helps us deliver better service, faster.
Shiran Chariker | Knowledge Management Department Astral hotels
ClearMash has revolutionized the way we operate by enabling our employees to access vital information effortlessly, thereby significantly enhancing their efficiency and accountability. This transformation has not only streamlined our workflows but also fostered a culture of transparency and empowerment across the organization.
Nirit Elmalich | Head of Procedures, Knowledge Management, Digital Archiving, and Business Continuity Department, Operations and Information Division Mercantile Bank
ClearMash is a game changer. Call times? Cut in half. Training? Down from three weeks to three days. employee skill score? Up from 69% to 82%. Plus, fewer escalations to tier 2 and happier customers all around!
Itamar sivan | Help Desk Manager Jerusalem Municipality
Cellcom is Israel’s leading communications company, delivering a very wide range of services to our customers. Consequently, we need a platform that can manage and deliver the extensive organizational knowledge and intelligence accumulated at Cellcom—empowering us to continue deepening our competitive advantage in customer service. With ClearMash, we found true partners for the journey, and together we have achieved Cellcom’s service goals while dramatically enhancing our ability to maximize our knowledge in every customer interaction.
Victor malka | Chief Information Officer (CIO) Cellcom Group
Working with the ClearMash team was incredible. The implementation team was highly professional, attentive to our needs, and provided real added value in integrating AI-driven knowledge management into Golan Telecom’s service approach. The flexibility in accommodating changes, seamless integrations, and creative solutions made ClearMash a true partner. They deliver value that impacts everything from improving customer service to generating insights for company leadership.
Hadar Shachar | Project Manager, responsible for implementing ClearMash Golan Telecom
18 Reasons to Choose ClearMash
- We don’t have self-service or AI Knowledge Hub (well, that’s an easy one...)
- Customers don’t fully utilize our self-service platform.
- Training new employees takes too long.
- Excessive configuration screens complicate even the simplest changes.
- Current reports don’t provide real insights.