In the fast-paced world of consumer goods and retail, customer service can make or break a brand. Many customers switch brands due to poor service experiences—but with ClearMash, you can turn every interaction into a competitive advantage.
Our AI-powered platform equips employees with instant, proactive access to the knowledge they need, ensuring fast, accurate, and compliant service. By streamlining information access, we help you deliver exceptional customer experiences—so your customers keep coming back.
Retail
Leading Retail Companies use ClearMash to:
Your customers value the ability to find answers on their own. With our self-service portal they can solve problems independently—from any device, at any time. Guided processes walk them through each step, a powerful search engine helps them quickly find answers, and detailed product information provides clarity on features. With seamless integrations, customers can open tickets directly from the portal, check inventory, track orders, and receive real-time solutions based on AI-driven content analysis. Our AI enhances self-service by enabling customers to search, ask questions, and get fast, high-quality support—reducing workload while improving customer satisfaction.
With our guidance feature, both customers and service agents receive instant access to relevant knowledge when opening a ticket. Based on actions or inquiry type, you can trigger alerts, display step-by-step workflows, provide product comparisons, and enable knowledge searches—ensuring users have the right information at the right time. Our AI-driven system identifies and delivers real-time knowledge tailored to the specific process employees are working on, making knowledge an integral part of the workflow, not just a separate repository.
Long documents can be overwhelming for both customers and service agents. Our platform ensures quick, intuitive access to the right information in the most convenient way. With visual information display tools, users can consume knowledge more efficiently and effectively. Guided processes break down complex protocols into clear, actionable steps tailored to each case. Plus, dynamic product comparisons, complementary product suggestions, and other smart tools enhance decision-making. Our AI-driven system provides real-time recommendations on structuring and presenting information for maximum clarity. Accessible on any device, anytime, our platform makes knowledge more usable—boosting efficiency and overall benefits.
Our platform simplifies the management of complex product knowledge, ensuring organized and efficient access to critical information. For each knowledge item—such as product types, features, stores, shipping, and FAQs—you can create custom templates with flexible fields, links to related items, and advanced visualization tools. Easily import content from Word, Excel, and other formats, or enter it directly while maintaining role-based permissions aligned with your organizational structure. Knowledge updates can follow approval workflows and be linked to tasks, ensuring accuracy and compliance. With our AI-powered interactive knowledge maps, you can visualize relationships between items and understand the impact of changes across your entire knowledge base—helping you make informed decisions with confidence.
Beyond delivering exceptional real-time service, our platform empowers you to manage product training and track your agents’ knowledge levels with ease. Stay ahead with automated alerts for updates—such as new products or availability changes—while efficiently managing training materials, video streaming, read-and-sign confirmations, and knowledge assessments. Leverage AI-generated questions to reinforce learning and ensure employees stay informed. For managers, gain a comprehensive view of knowledge status, test results, search trends, and training progress over time—helping you continuously refine and improve your team’s expertise.
Delivering top-tier service requires a complete understanding of your content landscape and areas for improvement. Our platform provides powerful analytics and reports, equipping managers with a full overview of missing content, underutilized knowledge, and opportunities for optimization. Easily create dynamic dashboards, run custom queries, and leverage our built-in report library. Our AI-driven models analyze reports in real time, delivering actionable insights that help you streamline operations, enhance knowledge guidance, and drive continuous improvement.
Gather direct feedback from agents on every knowledge item and manage it efficiently with internal SLAs based on roles and topics. Enable real-time chat between agents and team leaders, reducing wait times and ensuring faster issue resolution. Facilitate seamless collaboration among content editors with targeted discussions and secure discussion groups. Go a step further by creating surveys to capture valuable insights from both employees and customers—helping you continuously refine and optimize your knowledge management strategy.
You’re unique—why settle for generic templates or standard interfaces? Our platform lets you customize the user experience effortlessly, ensuring it reflects your brand and meets your needs. Tailor the interface across all devices and for every audience, making it truly yours.
Effortless Implementation, Exceptional Quality
Our experts will evaluate your needs and partner with you to craft a tailored strategy for a smooth platform launch and implementation.
Our team will import your data from legacy systems, file servers, or websites—getting you up and running on the platform quickly and easily.
We’ll customize the solution to fit your needs, ensuring a smooth launch and delivering maximum value from day one.
Ready to scale your solution organization-wide? Our experts will craft a tailored plan for a fast, smooth, and efficient rollout.
Ready for a refresh? Let us design and implement changes that bring a fresh perspective and revitalized energy to your experience.
ClearMash Empowers Leading Retail Organizations with...
Improve customer satisfaction
Reduce service costs
Increase service availability
Reduce technician visits
Reduce training time
Enhance agent satisfaction
Boost customer engagement
Be proactive
Make knowledge easy to use
Work Smarter, Not Harder
Enhance support with integrated training
Continuous improvement
Communicate
Make it your own
AI-driven Knowledge Management for Customer Service
AI-driven Knowledge Management for Sales
AI-driven Knowledge Management for Technical Customer Support
AI-driven Knowledge Management for Internal Technical Support