Our solutions empower both employees and customers, whether through a fully integrated platform or as standalone tools, offering tailored capabilities designed to meet the unique needs of each audience.
Self-Service for Employees
AI-driven Knowledge Management and Guidance for Employees
AI-driven Knowledge Management and Guidance for Employees
Self-Service for Employees
Transform Your Customer Experience!
Empower Your Internal Support Teams with Smarter Knowledge Management
Give your employees the fast, reliable support they need. ClearMash makes it easy to manage internal technical knowledge and equip your support agents with a complete view to resolve issues across the organization. Enable employee self-service for common technical requests, reducing the load on your internal support teams and improving response times. Our platform includes customizable templates for knowledge bases, troubleshooting guides, installation instructions, server documentation, and more. Plus, with API integrations, ClearMash connects seamlessly to your existing systems—like ticketing platforms—for a streamlined support experience.
Your knowledge is your most valuable asset when handling customer inquiries and managing workflows. With ClearMash, your agents respond faster, deliver consistent answers, and provide higher-quality service—every time. Our intelligent AI-driven knowledge management and decision-support tools help reduce handling time, ensure compliance, and empower your team to deliver an excellent customer experience.
Empower your employees with our self-service platform, which includes everything you need to create a rich and outstanding self-service experience that works for you—without the need for technical knowledge.
Empower Your Internal Support Teams with Smarter Knowledge Management
Your employees expect to interact with knowledgeable, efficient agents—no matter how complex the issue or how tight the timeline. With ClearMash’s guided workflows, troubleshooting solutions, and call scripts, every agent—whether new or experienced—can make the right decisions and resolve complex inquiries quickly and accurately. Our AI offers real-time recommendations for drafting and presenting processes, ensuring clarity, consistency, and efficiency at every step.
With our guidance feature, technical support staff get relevant knowledge directly within their operational system—exactly when they need it. Based on their actions, you can trigger alerts, display step-by-step workflows, and enable seamless in-system knowledge searches. Our AI delivers real-time, process-specific knowledge, ensuring accuracy and efficiency. Transform administrative knowledge from a static repository into a dynamic, integrated part of the workflow, enhancing productivity and precision.
Our platform streamlines AI-driven knowledge management, making it easy to structure and organize information. Create custom templates—such as module, issue, KB, version and FAQs. With our AI-powered interactive knowledge maps, you can instantly see how knowledge items connect and understand the broader impact of any change—making knowledge more intuitive, connected, and actionable.
In fast-paced support centers, agents don’t have time to search endlessly for the right information. Typos, mixed terminology, or even reversed keyboards can slow them down. ClearMash’s smart search engine gets it. With advanced language processing and built-in AI, your agents quickly find exactly what they need—no matter how they ask for it
Enhance the employee experience by sharing your expertise through FAQs, system guides, step-by-step solutions, and more. With a transparent, intelligent, and cutting-edge self-service platform, you’ll reduce support demand while boosting customer satisfaction.
Provide your employees with 24/7 support through a comprehensive knowledge base that includes FAQs, troubleshooting scripts, instructional videos on systems and operations, form submissions, and service registrations. This will allow your employees to access support from any device, enhancing service quality without the need for additional agents.
By centralizing knowledge on common topics such as form submissions, troubleshooting, technical device operations, or app services, you can free up your internal technical support agents to focus on more complex and critical inquiries, rather than repeatedly handling simple issues that can easily be addressed through self-service.
Enable employees to share feedback directly through self-service. With advanced analytics and reporting, managers can identify knowledge gaps, track customer interests, and analyze behavior to refine content and enhance the support experience. This data-driven approach ensures continuous improvement and better alignment with employees needs.
Effortless Implementation, Exceptional Quality
Our experts will evaluate your needs and partner with you to craft a tailored strategy for a smooth platform launch and implementation.
Our team will import your data from legacy systems, file servers, or websites—getting you up and running on the platform quickly and easily.
We’ll customize the solution to fit your needs, ensuring a smooth launch and delivering maximum value from day one.
Ready to scale your solution organization-wide? Our experts will craft a tailored plan for a fast, smooth, and efficient rollout.
Ready for a refresh? Let us design and implement changes that bring a fresh perspective and revitalized energy to your experience.