AI Knowledge Hub for Customer Service - Empowering Human Expertise with AI

Deliver Exceptional Service—Every Time! Maximize the value of your knowledge across every interaction and channel to enhance customer satisfaction and boost employee efficiency. Empower your customers with an intelligent, engaging self-service portal, enabling them to find answers independently—leading to higher engagement and satisfaction. At the same time, equip your service employees with the tools and insights they need to deliver fast, accurate, and compliant support. Reduce handling times, ensure policy and regulatory adherence, and drive operational excellence—all while elevating the customer experience.

Empowering Employees and Customers

Our solutions empower users, whether through a fully integrated platform or as standalone tools, offering tailored capabilities designed to meet the unique needs of each audience.

Easy ClearMash

Smart self-service for customers

Mentor ClearMash

AI Knowledge Hub and Guidance for Employees

ClearMash

Easy

Smart self-service for customers

Today’s customers expect fast, 24/7 support—anytime, on any device. Our AI-powered self-service platform empowers you to deliver an exceptional, intuitive support experience—no technical expertise required. Let your self-service do the work for you, providing customers with the instant, high-quality assistance they deserve.

Showcase your knowledge

Enhance the customer experience by sharing your expertise through FAQs, system guides, step-by-step solutions, and more. With a transparent, intelligent, and cutting-edge self-service platform, you’ll reduce support demand while boosting customer satisfaction. Powered by advanced AI, customers can seamlessly search, ask questions, and receive instant, high-quality answers—ensuring a frictionless, efficient support experience every time.

AI at your service

Our AI-powered technology makes knowledge management smarter and more efficient. It improves search results, connects related knowledge base items, optimizes reports, and unlocks valuable insights. By learning from your customers, employees, and content, our platform adapts to your needs—helping you find the right information faster and work more effectively.

Provide better support

Extend your support beyond call center hours with a comprehensive knowledge base. Offer customers 24/7 access to FAQs, troubleshooting guides, step-by-step tutorials, instructional videos, form submissions, and service registrations—all from any device. Empower your customers with the answers they need, when they need them, without adding more support employees.

Free up your team

Make support more efficient by centralizing knowledge on common topics like form submissions, troubleshooting, recalls, device operation, and app-based services. With self-service options, customers can quickly find answers to simple questions, reducing the workload on your team and allowing them to focus on more complex issues. This improves response times and enhances the overall customer experience.

Gain customer insights

Enable customers to share feedback directly through self-service. With advanced analytics and reporting, managers can identify knowledge gaps, track customer interests, and analyze behavior to refine content and enhance the support experience. This data-driven approach ensures continuous improvement and better alignment with customer needs.

ClearMash

Mentor

AI Knowledge Hub and Guidance for Employees

Cellcom is Israel’s leading communications company, delivering a very wide range of services to our customers. Consequently, we need a platform that can manage and deliver the extensive organizational knowledge and intelligence accumulated at Cellcom—empowering us to continue deepening our competitive advantage in customer service. With ClearMash, we found true partners for the journey, and together we have achieved Cellcom’s service goals while dramatically enhancing our ability to maximize our knowledge in every customer interaction.

Victor malka | Chief Information Officer (CIO) Cellcom Group

Working with the ClearMash team was incredible. The implementation team was highly professional, attentive to our needs, and provided real added value in integrating AI-driven knowledge management into Golan Telecom’s service approach. The flexibility in accommodating changes, seamless integrations, and creative solutions made ClearMash a true partner. They deliver value that impacts everything from improving customer service to generating insights for company leadership.

Hadar Shachar | Project Manager, responsible for implementing ClearMash Golan Telecom

Your knowledge is your most valuable asset in customer service and workflow execution. Well-informed employees respond faster, more accurately, and with greater consistency. Our platform provides intelligent AI-driven knowledge management and decision-making tools, empowering your team to deliver exceptional service while reducing handling time and ensuring compliance with regulations and procedures.

Fast and accurate answers

Give your employees instant access to the information they need. Our AI-powered search engine understands misspellings, different terminology, and natural language, ensuring fast and accurate results. employees can ask questions in their own words and receive precise answers, along with smart recommendations for related content—helping them provide efficient, high-quality service with confidence.

Simplify complex processes

Your customers expect skilled employees who can resolve complex issues quickly and efficiently. With guided workflows, troubleshooting tools, and call scripts, your team—whether experienced or new—can confidently deliver accurate solutions while ensuring compliance. Plus, our AI provides real-time recommendations to refine and optimize processes, improving both efficiency and service quality.

Keep your team up to date

Service center knowledge is constantly evolving. To optimize workflows and enhance customer experience, continuous measurement and improvement are essential. Our platform helps employees learn independently, anytime, with a microlearning-based structure that fits their schedules. Managers gain full visibility into each employee’s knowledge, while AI-driven insights analyze actions, test scores, search behaviors, and trends. Refine service delivery, close knowledge gaps, and transform your team into top-tier employees—all with one powerful platform.

Be proactive

With our guidance feature, employees receive relevant solutions in real-time—right when opening a ticket or working within your system. Based on actions or ticket types, you can trigger alerts, display step-by-step workflows, and enable instant knowledge searches. Our AI intelligently delivers the most relevant information, seamlessly integrating knowledge into daily operations—not just as a separate resource, but as a core part of your team’s workflow.

Effortless Implementation, Exceptional Quality

1.Planning

Our experts will evaluate your needs and partner with you to craft a tailored strategy for a smooth platform launch and implementation.

2.Data import

Our team will import your data from legacy systems, file servers, or websites—getting you up and running on the platform quickly and easily.

3.Launch

We’ll customize the solution to fit your needs, ensuring a smooth launch and delivering maximum value from day one.

4.Expansion

Ready to scale your solution organization-wide? Our experts will craft a tailored plan for a fast, smooth, and efficient rollout.

5.Refresh

Ready for a refresh? Let us design and implement changes that bring a fresh perspective and revitalized energy to your experience.

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