Boost customer satisfaction while reducing routine inquiries with an intuitive, AI-powered self-service solution. Empower customers to find answers independently—anytime, anywhere, and on any device.
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Modern customers expect instant, 24/7 support—anywhere, on any device. Our intuitive self-service platform helps you deliver an outstanding experience without the need for technical expertise. From technical support portals and online catalogs to form services and marketing websites (yes, even this one—we practice what we preach 😉), our platform gives you everything you need to build a smarter, more efficient self-service solution.
Self-service is more than just a website or a collection of documents—it should be tailored to your service and customers. Our solution transforms knowledge into an intuitive, customer-centric experience. Every feature is designed to deliver the right information at the right time while analyzing interactions to drive continuous improvement.
Customer community
Empower your customers to engage, collaborate, and share ideas in a dedicated community. They can ask and answer questions, suggest improvements, and connect with others—while your support team steps in to assist, guide, and manage as needed.
Feedback
Gain valuable insights from your customers with an advanced feedback system designed to optimize every interaction. This comprehensive solution features automated responses, streamlined workflows, SLAs, structured feedback processes, and cutting-edge tools—ensuring you maximize the impact of the feedback you receive.
Effortless ticket submission
Let customers submit support tickets directly from the self-service portal—seamlessly integrating with your CRM or our built-in ticket management system for a smooth support experience.
Custom forms
Easily create forms for any need—sales inquiries, service requests, management approvals, or any other customer interaction.
Personalized profiles
Give both customers and agents a tailored experience with personalized user profiles. Users can manage their details, collections, messages, feedback, test scores, and updates—all in one place.
Streamlined content management
Maintain high-quality self-service content with built-in management, approval, and publishing workflows. Our platform ensures expert review before any updates go live, so your customers always get accurate, reliable information.
Permissions
Take full control with role-based permissions at every level—individual items, item types, fields, and sections. Trusted by banks, hospitals, and security organizations, our advanced permissions system ensures your content stays protected and accessible only to the right people.
Multiple communities
Why pay for multiple platforms when you don’t have to? With our solution, you can manage multiple self-service sites or brands under a single account—reducing costs and streamlining operations.
Delete and Restore
Accidental deletions? No problem. With the right permissions, you can restore deleted items instantly, ensuring no valuable information is lost.
History
Every change is automatically tracked so you always know who edited what and when. Need to revert to a previous version? Easily roll back any changes and maintain full control over your content.
Import and Export
Empower users with flexible content handling. Export information to PDF, Word, Excel, and other formats for easy printing and sharing. Need to make edits? Modify content in Word and seamlessly re-import it into the system.
Knowledge sharing & collaboration
Empower your team with seamless collaboration through embedded discussions within your content. These private, internal conversations—hidden from customers—enable secure, real-time knowledge sharing, helping you refine content and optimize strategy.
User interface customization
Easily tailor every page and section to match your brand’s look and feel. Our flexible design options let you create a seamless, branded experience—quickly and effortlessly.
FAQs
Transform common questions into an engaging, user-friendly FAQ page. Simply add your questions and answers, and our platform will generate a visually appealing, easy-to-navigate FAQ section for you.
Video broadcasting
Share your message through video. Our platform is video-ready and ensures compatibility across devices, so you can focus on your content, not the technical details.
Effortless E-commerce integration
Seamlessly connect your self-service platform with your e-commerce site, marketing website, or app. Our lightweight widget ensures a smooth, high-quality experience anywhere.
Social media ready
Easily share selected content across your favorite social media platforms and expand your reach effortlessly.
Flexible access control
Publish your site for everyone or restrict access to registered users—giving you full control over your content’s visibility.
ClearMash Easy
Smart self-service for customers
Features
Empower Your Customers with Seamless Self-Service
Show your knowledge
Position your self-service as a smart, innovative solution with a sleek, professional, and highly efficient website.
Provide better support
Offer 24/7 customer support on any device, delivering a seamless experience without adding more agents.
Free up your team
Let your agents focus on complex, high-value inquiries while self-service handles routine, repetitive requests.
Gain customer insights
Understand what matters most to your customers by analyzing their questions and behavior in self-service channels.
Empower your customers
Give your customers instant access to the answers they need with our advanced AI-powered search. Featuring auto-complete, spell correction, multilingual support, "Did you mean?" suggestions, dynamic filters, structured searches, auto-tagging, and intelligent summaries—our intuitive search delivers the most relevant results effortlessly. With natural language processing and automatic content recommendations, customers can find solutions faster and with greater ease.
Simplify AI-powered knowledge management
Managing content can be complex—but it doesn’t have to be. Our platform brings clarity to content operations with AI-driven tools for editing, content gap analysis, feedback collection, and customizable workflows. So you can spend less time managing content, and more time delivering value to your customers.
Tailored to your brand
Your service is one of a kind—why settle for generic templates and ordinary interfaces? With our platform, you can effortlessly create a self-service experience that stands out and reflects your unique brand.
Boost your visibility where it counts
Sometimes, key information needs to be publicly accessible. That’s why our platform is built with SEO in mind, ensuring customers can easily find what they need directly through search engines.
Seamless self-service integration
Turn self-service into a powerful support channel by integrating feedback with your CRM and allowing customers to submit tickets effortlessly.
Maximize your knowledge
Boost team efficiency with ClearMash Mentor, included free with ClearMash Easy. Provide real-time guidance for agents while ensuring a single, reliable source of truth for both customers and support teams—complete with tailored permissions and interfaces for each audience.
Flexible, scalable, and intuitive content structuring
Take full control of your knowledge with a platform designed for ultimate flexibility. Create highly structured content with unlimited fields, sections, subsections, and inter-item relationships—without constraints. Our advanced content management capabilities let you organize complex information and present it in a way that is both clear and easily accessible.
Effortless rich text editing
Customize and style your content effortlessly with our intuitive text editor. Enjoy full control over fonts, formatting, colors, images, tables, and more—without any coding. Prefer working in Word? Simply import your Word documents and leverage all familiar features directly within our platform.
Seamless file management & publishing
Need to share files with your customers? It’s seamless. Simply upload your documents, presentations, spreadsheets, PDFs, or any file type into our intuitive, folder-based interface. Plus, our powerful search engine doesn’t just find files—it can read and search within their content, ensuring instant access to the information you need.
Powerful Search Engine
Our AI-powered search engine understands your customers questions and queries in natural language, delivering precise answers in over 40 languages. With spell correction, "Did you mean?" suggestions, automatic tagging, and advanced NLP capabilities, finding the right information has never been easier—enhancing customer experience and set a new standard for service excellence.
Customizable filters & sorting
Tailor search results by configuring filters like product type, version, price, or any other key field—ensuring quick and relevant results with minimal effort.
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While viewing an item, your customers automatically receive related content—helping them discover additional insights and enhancing their self-service experience. This ensures they find the answers they need faster, reducing support inquiries and improving overall satisfaction.
Unified search across multiple sources
Break down silos and empower your customers with a unified search experience. Our integrated search retrieves results from your self-service system, CRM, sales site, and other connected sources—all while respecting access permissions. Ensure agents and customers find the information they need, all in one place.
Guided workflows & call scripts
Streamline customer interactions with intuitive, self-guided workflows that simplify problem-solving. With unlimited steps, backtracking, full process overviews, shortcuts, and multi-process integration, customers can navigate solutions effortlessly—enhancing their experience while reducing support load.
Smart calculators & checklists
Let customers focus on your product, not the numbers. Offer built-in calculators for pricing, interest rates, shipping, discounts, entitlements, and more—making complex calculations easy and ensuring they get accurate answers instantly.
Mobile compatibility
Customers expect self-service on any device. Our platform delivers an optimized experience across mobiles, tablets, computers, TVs, and more—ensuring seamless access anytime, anywhere.
Built-in SEO Optimization
Make your self-service site discoverable. If set to public, our platform automatically optimizes it for search engines, allowing customers to find answers through online searches. An auto-generated sitemap, updated in real time, ensures search engines always reflect the latest content—while maintaining permission-based access control.
Multiple Languages
Deliver content in your customers’ language. With built-in multilingual support and automatic translation, you can provide a localized experience effortlessly.
Global Accessibility
Stay connected at all times. Our global network of servers guarantees fast, reliable access from any location, so your team and customers can get the information they need—whenever and wherever they need it.
Reports
Our reports go beyond numbers—they’re your gateway to smarter decisions and deeper understanding. Backed by years of expertise, our insights are refined, data-driven, and visually engaging. With intuitive graphs and analytics, you’ll uncover patterns in customer behavior and make informed decisions with ease.
Integration with Analytics Tools
Effortlessly connect Google Analytics or any JavaScript-based tracking service to gain deeper insights into user behavior. Track, analyze, and optimize—all without hassle.
Custom Queries
Need specific insights? Build custom reports in seconds with our easy-to-use query builder—no coding required. Simply select the data you need, apply filters, groupings, and sorting, and generate tailored reports instantly.