Transforming Customer Experiences with AI & Human Expertise

Empowering People and Customer Experience

Exceptional service experiences stem from accurate, real-time knowledge delivered seamlessly to employees and customers. By harnessing knowledge across every interaction and channel, you can drive customer satisfaction and boost employee efficiency. Our service enhancement and customer experience platform empowers both employees and customers by providing the relevant information they need—precisely when they need it. With actionable real-time insights, you can maximize success in every interaction—anytime, anywhere, and across any channel.

Empower experience through...

ClearMash Mentor AI Knowledge Hub and Guidance in Real-time for Employees

While our AI and self-service solutions handle routine inquiries and processes, customers rely on your top-tier employees to resolve complex issues quickly and effectively. With ClearMash Mentor, your employees gain instant access to the knowledge they need to deliver outstanding service—resulting in faster resolutions, enhanced compliance with policies and regulations, increased sales, and an exceptional customer experience, every time.

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ClearMash Easy Smart Self-Service for Happier Customers

Your customers want answers—fast. Our self-service platform gives them instant access to the knowledge they need, anytime. With built-in AI that learns from every interaction, they’ll get quick, accurate responses—and you’ll reduce support load.

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Empower experience through...

AI-driven Knowledge Management for Customer Service

AI-driven Knowledge Management for Sales

AI-driven Knowledge Management for Technical Customer Support

AI-driven Knowledge Management for Internal Technical Support

AI-driven Compliance & Procedure Management

AI-driven Organizational Learning Management

AI-driven Financial Product Catalog

AI-driven Organizational Knowledge Management & Portal

Tangible Impact

15%

Increase in customer satisfaction

30%

Increase in self-service adoption

60%

Increase in employee satisfaction

26%

Reduction in inquiry handling time

66%

Reduction in expert escalations

70%

Reduction in new employee onborading

The Incredibles

Our Customers. Their Words

ClearMash’s AI-driven knowledge management system lets us access information quickly and in an organized way—enabling us to deliver effective, professional solutions to our customers. Its intuitive, user-friendly interface makes it easy to navigate, while our call center staff receive instant updates on new developments and changes. Thanks to ClearMash, we’ve significantly enhanced our employees’ professionalism and overall service quality. With the right blend of systematic management and skilled personnel, ClearMash delivers tremendous value.

Niram Yehoshua | Knowledge and Workflow Manager at the Service Center Bar-Ilan University

ClearMash is a game changer. Call times? Cut in half. Training? Down from three weeks to three days. employee skill score? Up from 69% to 82%. Plus, fewer escalations to tier 2 and happier customers all around!

Itamar sivan | Help Desk Manager Jerusalem Municipality

With ClearMash, we deliver knowledge quickly and accurately—boosting customer satisfaction and earning valuable praise from our B2B clients. Beyond the metrics, the appreciation from our customers is priceless.

Camille Yazbin | Service Center Manager Pango

ClearMash has revolutionized the way we operate by enabling our employees to access vital information effortlessly, thereby significantly enhancing their efficiency and accountability. This transformation has not only streamlined our workflows but also fostered a culture of transparency and empowerment across the organization.

Nirit Elmalich | Head of Procedures, Knowledge Management, Digital Archiving, and Business Continuity Department, Operations and Information Division Mercantile Bank

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