ClearMash Mentor AI-driven Knowledge Management and Guidance in Real-time

Empower your employees with an AI-driven knowledge base and smart decision-making tools, enabling them to deliver exceptional service in every customer interaction, anytime, anywhere.

Empowering Employees and Customers

ClearMash

Mentor

AI-driven Knowledge Management and Guidance for Employees

Cellcom is Israel’s leading communications company, delivering a very wide range of services to our customers. Consequently, we need a platform that can manage and deliver the extensive organizational knowledge and intelligence accumulated at Cellcom—empowering us to continue deepening our competitive advantage in customer service. With ClearMash, we found true partners for the journey, and together we have achieved Cellcom’s service goals while dramatically enhancing our ability to maximize our knowledge in every customer interaction.

Victor malka | Chief Information Officer (CIO) Cellcom Group

In a dynamic work environment like EL AL, where detailed procedures and efficient workflows are integral to daily operations,, it is essential for us to integrate and centralize all the knowledge our users need in a user-friendly, flexible, and accessible way through an advanced system. Drawing on our experience with established solutions in the field, we discovered that the ClearMash experience is simply different—better tailored to our needs. The platform’s features empower us to organize and structure information in a manner that aligns perfectly with our organization’s requirements while ensuring easy user access. Today, we can confidently say that all our information is consolidated in the system, updated in real time, and effortlessly searchable. Thanks to ClearMash, we continuously enhance the quality of our service.

Adva Benita | Knowledge Management Customer Service Div. EL AL

Deliver Exceptional Service with Real-Time, High-Quality Knowledge

Your knowledge is your greatest asset for elevating customer experiences and streamlining workflows. Empower your team to respond swiftly, accurately, and with confidence. Our advanced, AI-powered knowledge management and decision-making tools equip your agents to deliver outstanding service—reducing response times, ensuring compliance, and consistently exceeding expectations. Join the ranks of industry leaders who trust us for technical support, customer service, sales, and more. Elevate your operations to the next level today!

Fast and accurate answers

Let your agents focus on customers, not searching for information. Whether they misspell words or use different terminology, our AI-powered search engine understands and adapts. With advanced natural language processing, it delivers the right answers instantly—so your team can work smarter, faster, and more efficiently.

Unlock the Full Potential of Your Knowledge

Presenting knowledge the right way makes it clearer, more actionable, and easier to apply. Our visualization tools and structured templates help your team access information effortlessly. Building a well-organized, effective knowledge base is simple—no technical expertise required.

Gain insights from your team

Understand how your agents engage with knowledge by analyzing their actions, test scores, response trends, and search patterns. Our platform uncovers key insights into team behavior, customer interactions, and knowledge gaps—empowering your team to continuously improve and perform at their best.

Simplify complex processes

Give your customers the best service with agents who handle even the toughest issues confidently and efficiently. Our guided workflows and call scripts help your team make the right decisions, resolve challenges smoothly, and ensure compliance—delivering exceptional service every time.

Streamline complex AI-driven knowledge management

Streamlined content management doesn’t have to be complicated. Our platform simplifies every step with advanced editing tools, gap analysis, feedback mechanisms, smart classification, industry-specific presets, and customizable workflows. This AI-powered solution takes the complexity out of knowledge management—so you can focus on delivering exceptional customer experiences.

Keep your team up to date

Continuous learning is key to efficiency, compliance, and customer satisfaction. Our platform empowers employees with self-paced, microlearning courses while giving managers full visibility into progress. With easy tracking and flexible learning, your team stays informed and ready—anytime, anywhere.

Communicate

Keep your team informed with our integrated messaging and chat system. Instantly share updates, tips, and critical information—eliminating the clutter of emails and disjointed chat tools. Seamlessly link your communications to your knowledge base for faster, more efficient support

Integrate knowledge seamlessly with your CRM

Embed knowledge directly into the inquiry process. Our platform analyzes inquiries in real time, surfacing relevant information and solutions. Use our built-in inquiry management system or seamlessly integrate with your existing CRM for a smarter, more efficient workflow.

Get the full picture

Keep your team aligned with the latest updates using our read-and-sign confirmations feature. Link confirmations to comprehension questions to ensure employees don’t just read but truly understand. With in-depth reports and surveys, you gain clear visibility into knowledge retention and service quality—so your team is always informed and ready to deliver.

Stay compliant without compromising service

Regulations shouldn’t hinder customer experience. Our platform delivers real-time regulatory alerts and guided workflows, ensuring compliance while empowering agents to provide seamless, efficient service.

Features

As a Knowledge Manager, empowering more users to easily contribute knowledge and track activity is essential for improving and validating content across the organization. With ClearMash’s comprehensive reports, you can quickly identify gaps and opportunities for content enhancement and expansion. Transparency and efficiency are the cornerstones of successful AI-driven knowledge management—driving continuous improvement and delivering greater value across the organization.

Noa Alon | Organizational Development Manager Samelet

Over the years, I’ve worked with several AI-driven knowledge management systems in our service center, but none match the quality of ClearMash’s platform. From the smart search that lets our agents access information quickly and effortlessly, to the flexible presentation of knowledge details—the difference is unmistakable. The number of consultation requests and centralized support tasks has dropped significantly since we introduced the system, and our agents have become far more self-sufficient. As a Knowledge Manager, I now enjoy advanced capabilities to manage our knowledge simply and effectively. This, in turn, enables fast communication with agents and provides effective feedback for continuous improvement. I’ve seen a consistent rise in both our knowledge levels and the satisfaction of our agents and customers since we implemented ClearMash.

Shani Kosta | Knowledge Manager Pango

A true AI-driven knowledge management and guidance solution goes beyond storing documents—it maximizes your knowledge and delivers the right tools for your service needs. Every feature is designed to provide agents with the exact information they need while analyzing interactions to drive continuous improvement.

Smarter Processes, Better Decisions

Guided processes and call scripts

Empower your agents with intuitive call scripts and service workflows. Clear, visual steps help them resolve issues effortlessly—even complex ones. With unlimited steps, backward navigation, full process visibility, quick stage shortcuts, and multi-process integration, our guided workflows make every interaction smoother and more efficient.

Smart calculators & checklists

Keep your agents focused on customers, not calculations. Provide them with ready-to-use tools for pricing, interest rates, shipping, discounts, entitlements, and more—ensuring quick, accurate answers every time.

Powerful Search & Smart Recommendations

Supercharged search engine

Our AI-powered search engine understands agent queries in natural language, delivering precise answers in over 40 languages. With spell correction, "Did you mean?" suggestions, automatic tagging, and advanced NLP capabilities, finding the right information has never been easier—enhancing both service quality and efficiency.

Customizable filters & sorting

Tailor search results by configuring filters like product type, version, price, or any other key field—ensuring quick and relevant results with minimal effort.

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While viewing an item, agents automatically receive related content, helping them discover additional insights to enhance customer service.

Unified search across multiple sources

Break down silos by integrating search across various platforms. Retrieve results from your self-service system, CRM, sales site, and other sources—all while respecting access permissions—so agents get the information they need in one seamless search.

Smart Knowledge Management

Flexible, scalable, and intuitive content structuring

Break free from limitations in AI-driven knowledge management. Our platform empowers you to create and organize highly structured content with unlimited fields, sections, subsections, and inter-item relationships. Whether you need to manage complex datasets or dynamic information, our solution ensures seamless organization while maintaining clarity and ease of use.

Effortless rich text editing

Customize and style your content effortlessly with our intuitive text editor. Enjoy full control over fonts, formatting, colors, images, tables, and more—without any coding. Prefer working in Word? Simply import your Word documents and leverage all familiar features directly within our platform.

Seamless file management & publishing

Keep all your files—documents, presentations, spreadsheets, PDFs, and more—organized in a user-friendly, folder-based system. Our platform automatically tracks versions and changes, even for attached files. Our powerful search engine can read and index file contents, ensuring that nothing gets lost in the shuffle.

See the Bigger Picture

Built-In reports

Go beyond raw data—unlock insights that drive smarter decisions. Our built-in reports provide refined analytics and actionable recommendations, presented through clear, intuitive visualizations. Gain a deeper understanding of your team’s performance and behavior with reports designed for real impact.

Efficient dashboards

Stay on top of your data with customizable, real-time dashboards. No technical skills required—just combine reports with interactive visual tools to get a comprehensive view of your organization at a glance.

Custom queries

Need specific insights? Build custom reports in seconds with our easy-to-use query builder—no coding required. Simply select the data you need, apply filters, groupings, and sorting, and generate tailored reports instantly.

Effortless Knowledge Management

Streamlined content management

Ensure quality and consistency with robust AI-driven knowledge management tools. Our platform enables you to set up approval, validation, and publishing workflows, allowing senior content editors and knowledge managers to review and approve changes before they go live—keeping your content reliable and up-to-date.

Permissions

Take full control with role-based permissions at every level—individual items, item types, fields, and sections. Trusted by banks, hospitals, and security organizations, our advanced permissions system ensures your content stays protected and accessible only to the right people.

Multiple communities

Why pay for multiple platforms when you don’t have to? With our solution, you can manage multiple self-service sites or brands under a single account—reducing costs and streamlining operations.

Delete and restore

Accidental deletions? No problem. With the right permissions, you can restore deleted items instantly, ensuring no valuable information is lost.

History

Every change is automatically tracked so you always know who edited what and when. Need to revert to a previous version? Easily roll back any changes and maintain full control over your content.

Import and export

Empower users with flexible content handling. Export information to PDF, Word, Excel, and other formats for easy printing and sharing. Need to make edits? Modify content in Word and seamlessly re-import it into the system.

Knowledge sharing & collaboration

Empower your team with seamless collaboration through embedded discussions within your content. These private, internal conversations—hidden from customers—enable secure, real-time knowledge sharing, helping you refine content and optimize strategy.

Optimal Knowledge Management

User interface customization

Easily tailor every page and section to match your brand’s look and feel. Our flexible design options let you create a seamless, branded experience—quickly and effortlessly.

Mobile and multi-screen compatibility

Empower your team, no matter where they work. Whether on mobile, tablet, desktop, or even TV screens, our platform ensures a flawless, responsive experience tailored to any device.

Multiple Languages

Speak your team’s language—literally. With support for over 40 languages, including automatic translation, you can effortlessly provide localized content for global teams.

Global Accessibility

Stay connected at all times. Our global network of servers guarantees fast, reliable access from any location, so your team and customers can get the information they need—whenever and wherever they need it.

Turn Learning into an Achievement

Tests and surveys

Easily create tailored tests and surveys with a dynamic question bank, including multiple-choice, numeric, and open-text formats. Assign them to specific groups, set notifications and access controls, track responses in real-time, and integrate with gamification. Gain deep insights with detailed analytics on responses, question performance, and progress over time.

Multichannel gamification

Transform learning into an engaging experience with gamification channels. Empower employees to level up, earn titles, and showcase their expertise. Drive motivation with assessments that encourage progress and foster knowledge sharing across the organization.

FAQ

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